Plugin not working with Astra

  • Resolved makemyindiaonline

    (@makemyindiaonline)


    1 year, 10 months ago

    Hi,

    I am unable to see the author boxes at the end of the article.

    The plugin is changing the byline as expected, but there is no authorbox. I have the default plugin settings. And the default settings for the post.

    I have the exact same issue, happening on another website too, they both are running Astra Premium.

    And another website with the GeneratePress Premium theme, there is no issue, it words as advertised. Can you guide why the plugin is not working with Astra?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Molongui

    (@molongui)

    Hi @makemyindiaonline,

    Could you please go to: Authors > Help! screen and scroll down the page until the bottom. There you will see a panel named “System Status Report“. Please click on the button labeled “Send Report“. We will get an email with some info about your installation that might help us troubleshoot the issue you are reporting.

    Thread Starter makemyindiaonline

    (@makemyindiaonline)

    Hi,

    I have sent the report, please let me know if anything comes up.

    Plugin Author Molongui

    (@molongui)

    We never got the report. But don’t worry. Let’s make some checks:

    1. Go to: Authors > Settings > Author Box and make sure that feature is enabled (the toggle on the first panel). If it is not, toggle it ON.
    2. On that same screen, make sure Posts is selected on the “Automatically show the author box on all” setting you will find in the Display panel. If it is not, add it.
    3. Do those authors have any bio description? If they don’t, make sure the “Hide the author box if bio description is empty” setting is disabled.

    Please check this and let us know.

    Thread Starter makemyindiaonline

    (@makemyindiaonline)

    Checked, all settings are correct. I have resent you the report from the website mybesttoilet.com

    Plugin Author Molongui

    (@molongui)

    I’m afraid the report is not being sent or something is blocking it, as we didn’t get it.

    Anyway, let’s keep checking:

    1. I guess the author box is not displayed on any post, right? If it were just that one you linked, you might have changed the post setting that allows you to configure on a per post-basis whether to display the author box. Please confirm.
    2. Could you try to temporary disable the Astra Pro plugin to check if with it disabled the author box gets displayed?
    3. Could you try to temporary disable all the plugins but ours, Astra Pro and Elementor to check if then the author box is displayed?

    Please let us know.

    Thread Starter makemyindiaonline

    (@makemyindiaonline)

    Found the responsible plugin:
    Disable Lazy Load – WordPress plugin | www.ads-software.com

    Your plugin is compatible with everything else, except this plugin. Let me know how we can fix this. Cheers!

    Plugin Author Molongui

    (@molongui)

    Sure that plugin is the one to blame? We have been testing with just that plugin and ours enabled, and everything is working just fine. The author box is being displayed (and no image is being lazy loaded).

    Anyway, if you can just get the author box displayed having that plugin disabled, you may want to try this other plugin instead. I’d say it does the same as the one you linked.

    I’m closing this ticket now. But should you need further assistance, feel free to re-open it or submit a new one.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Plugin not working with Astra’ is closed to new replies.