Plugin over reporting sales to Meta

Hello fenlady,

Thank you for contacting us.

I understand the discrepancy you’re seeing between reported purchases in Ads Manager and actual sales, especially after reinstalling the plugin, with browser and conversion API events diverging after a few days.

To start diagnosing this, please share your site’s URL and, if possible, your System Status Report.
You can find it under You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

This will help identify any potential issues causing the mismatch.

Looking forward to your response. ??

Hi

We are www.dairydiary.co.uk and the system report is below.

Thanks



WordPress Environment<br><br>WordPress address (URL): https://www.dairydiary.co.uk<br>Site address (URL): https://www.dairydiary.co.uk<br>WC Version: 9.3.3<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 12 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.0.30<br>PHP Post Max Size: 12 GB<br>PHP Time Limit: 480<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.9-MariaDB<br>Max Upload Size: 12 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: SERVMASK_PREFIX_<br>Total Database Size: 1687.07MB<br>Database Data Size: 969.79MB<br>Database Index Size: 717.28MB<br>SERVMASK_PREFIX_woocommerce_sessions: Data: 2.11MB + Index: 0.06MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_order_items: Data: 17.55MB + Index: 6.52MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_order_itemmeta: Data: 115.66MB + Index: 98.27MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_payment_tokens: Data: 0.09MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_payment_tokenmeta: Data: 0.20MB + Index: 0.22MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_actionscheduler_actions: Data: 9.38MB + Index: 12.06MB + Engine InnoDB<br>SERVMASK_PREFIX_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_actionscheduler_logs: Data: 7.52MB + Index: 5.03MB + Engine InnoDB<br>SERVMASK_PREFIX_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_cartflows_ca_cart_abandonment: Data: 8.55MB + Index: 0.25MB + Engine InnoDB<br>SERVMASK_PREFIX_cartflows_ca_email_history: Data: 0.33MB + Index: 0.38MB + Engine InnoDB<br>SERVMASK_PREFIX_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_ced_etsy_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_cky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_cky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_cky_cookie_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_commentmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB<br>SERVMASK_PREFIX_comments: Data: 124.67MB + Index: 92.28MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_category_mappings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_custom_feed_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_etsy_configuration: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_etsy_product_count: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_etsy_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_feedproducts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_image_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_listings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_listing_variations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_resolved_product_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_shipping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_etcpf_variationupload_preparation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_litespeed_avatar: Data: 1.52MB + Index: 0.31MB + Engine InnoDB<br>SERVMASK_PREFIX_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_litespeed_url: Data: 0.17MB + Index: 0.27MB + Engine InnoDB<br>SERVMASK_PREFIX_litespeed_url_file: Data: 1.52MB + Index: 1.31MB + Engine InnoDB<br>SERVMASK_PREFIX_lockdowns: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_login_fails: Data: 7.52MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_field_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_nf3_upgrades: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_options: Data: 61.50MB + Index: 28.16MB + Engine InnoDB<br>SERVMASK_PREFIX_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_postmeta: Data: 378.94MB + Index: 342.77MB + Engine InnoDB<br>SERVMASK_PREFIX_posts: Data: 53.34MB + Index: 16.64MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_coupons: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_formsmeta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_meta_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_ordermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_ppress_subscriptions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>SERVMASK_PREFIX_rafflepress_contestants: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_rafflepress_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_rafflepress_giveaways: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_rafflepress_polls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_redirection_404: Data: 11.52MB + Index: 4.55MB + Engine InnoDB<br>SERVMASK_PREFIX_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_redirection_items: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>SERVMASK_PREFIX_redirection_logs: Data: 4.52MB + Index: 0.80MB + Engine InnoDB<br>SERVMASK_PREFIX_relevanssi: Data: 14.06MB + Index: 16.52MB + Engine InnoDB<br>SERVMASK_PREFIX_relevanssi_log: Data: 5.52MB + Index: 5.03MB + Engine InnoDB<br>SERVMASK_PREFIX_relevanssi_stopwords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_relevanssi_tracking: Data: 0.22MB + Index: 0.11MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_sliders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_sliders_bkp: Data: 0.03MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_slides_bkp: Data: 0.33MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_sib_model_forms: Data: 0.03MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_simple_history: Data: 1.52MB + Index: 0.36MB + Engine InnoDB<br>SERVMASK_PREFIX_simple_history_contexts: Data: 13.52MB + Index: 10.03MB + Engine InnoDB<br>SERVMASK_PREFIX_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_subscribe_reloaded_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_swpm_membership_meta_tbl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_swpm_membership_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_swpm_members_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_swpm_payments_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_termmeta: Data: 0.13MB + Index: 0.16MB + Engine InnoDB<br>SERVMASK_PREFIX_terms: Data: 0.11MB + Index: 0.09MB + Engine InnoDB<br>SERVMASK_PREFIX_term_relationships: Data: 0.42MB + Index: 0.23MB + Engine InnoDB<br>SERVMASK_PREFIX_term_taxonomy: Data: 0.14MB + Index: 0.16MB + Engine InnoDB<br>SERVMASK_PREFIX_toolset_post_guid_id: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_usermeta: Data: 38.50MB + Index: 33.06MB + Engine InnoDB<br>SERVMASK_PREFIX_users: Data: 3.52MB + Index: 2.34MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_customer_lookup: Data: 5.52MB + Index: 4.03MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_order_bundle_lookup: Data: 2.52MB + Index: 1.94MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_order_product_lookup: Data: 15.55MB + Index: 13.06MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_order_stats: Data: 10.52MB + Index: 6.55MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_order_tax_lookup: Data: 4.52MB + Index: 4.03MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_reserved_stock: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfauditevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_wfconfig: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wffilemods: Data: 8.52MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfhits: Data: 4.02MB + Index: 1.45MB + Engine InnoDB<br>SERVMASK_PREFIX_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>SERVMASK_PREFIX_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wflivetraffichuman: Data: 0.16MB + Index: 0.13MB + Engine InnoDB<br>SERVMASK_PREFIX_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wflogins: Data: 0.45MB + Index: 0.16MB + Engine InnoDB<br>SERVMASK_PREFIX_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>SERVMASK_PREFIX_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_wfstatus: Data: 0.41MB + Index: 0.11MB + Engine InnoDB<br>SERVMASK_PREFIX_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfwafconfig: Data: 1.50MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_bundled_itemmeta: Data: 0.11MB + Index: 0.13MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_prl_deploymentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_prl_deployments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_prl_frequencies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_prl_generator_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>SERVMASK_PREFIX_woocommerce_prl_tracking_conversions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>SERVMASK_PREFIX_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wpmailsmtp_debug_events: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>SERVMASK_PREFIX_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine 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Hi

We’ve given you the information requested but haven’t received a reply?

Thanks

Hi,

Is it only for Purchase events that diverge or are there other events with the same issue as well?

Thanks

Hi

Looking at it, it looks to be all events, the below is the add to cart event. You can see that when I did the clean installs around the 26th October and then the beginning of November, the events virtually mirror for a few days and then diverge.

A screenshot was added to my previous reply but doesn’t appear to be visible. I have attached again to this message, just in case, but if you still can’t see it, let me know.

Hi,

Thanks for getting back to us. We’ll investigate this and get back to you.

Hi, can you confirm that the Pixel Cat plugin is not active or that there is not another source from which the Facebook pixel is being loaded on the site?

Hi

Pixel Cat is not active, and there is no other pixel being loaded on the the site. We have already tested the pixel and can confirm that it only loads once and fires once per event.