Plugin seems to set the order’s total amount to zero

  • At completely irregular intervals, orders paid by Vipps will time out and leave the order status at “Behandler” (Processing?), without the total of the order being deducted from the customer’s account. This happens even if everything looks good on the customer’s side. They wait for confirmation of payment, and when they get it, it looks exactly like the confirmation they would get if everything had gone smoothly.

    This has been an annoying and persistent bug for the whole period of us using your Vipps plugin, but since it’s been possible to force the payment through manually, with a button push, I haven’t found the energy to report the problem previously.

    Now, however, this bug has grown and become more than just a mere nuisance. The last orders I’ve forced through manually has had their total amount set to 0 (zero)! This will obviously create a big mess in reporting, and possibly accounting further down the line, so I’ve had to disable the Vipps plugin. Which is a big inconvenience to my customers, and will certainly result in a significant drop in sales.

    So please help me fix this.

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  • Plugin Author Iver Odin Kvello

    (@iverok)

    I’m not sure I understand the problem here. If an order times out, it should not leave the pending state until it gets cancelled, and in particular you should never get an order confirmation page, as this is only reached when the order is confirmed paid. I’m also not sure what manually forcing payment or which button you are describing.

    If you are talking about *capturing* the order, after payment has been completed by the customer (that is, the order has the funds reserved, but not transferred to the merchant), please check the logs at woocommerce/status/logs, in particular the log “woo-vipps” for the actual time when you try to capture the orders, as well as the “complete transaction details” for the order.

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