Plugin settings not accessible and buttons disappeared from the front-end

  • Resolved designemotions

    (@designemotions)


    2 years, 1 month ago

    HI
    i have a problem with the plugin. Suddenly (perhaps after the automatic WordPress update) the buttons are gone, if I click on Settings, in the list of plugins, the payment settings don’t open but the page remains empty, I can’t find even in the list of types of Woocommerce payments the button to turn on or off the payment type, as if the plugin didn’t exist.
    Is there any bug with the latest version of WordPress?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @designemotions,

    Greetings from WebToffee support.

    We haven’t encountered any issues with the latest version of WordPress and the plugin. It is possible that the problem you are facing might be due to conflict with another third-party plugin.

    Please deactivate all plugins except WooCommerce and the PayPal Express Checkout plugins and check for the issue. Activate the rest of the plugins one by one and note when the issue reappears.

    Let us how it goes.

    Thread Starter designemotions

    (@designemotions)

    @webtoffeesupport ,

    I deactivated everything except Woocommerce and your plugin.
    If I click “Settings” from the plugin list I get a blank page with the Woocommerce options tab at the top, but blank in the bottom of tab.
    If I go to WooCommerce > Settings > Payments in the list there is practically no trace of Paypal Express or other indications of your plugin, as if it weren’t installed…..
    What can I try to do?
    Thank you

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @designemotions,

    Thanks for getting back to us.

    We have checked for similar issues on our test site and couldn’t find any. We don’t have any reported cases either. Therefore, your specific situation is a little strange for us.
    To help us better understand the issue, please share your WooCommerce System status report (WooCommerce -> Status -> Get system status report) through this link.

    NB: Please make sure to install the latest version of the plugin for latest features and bug fixes.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @designemotions,

    Since we haven’t heard back from you for a while, we are marking the thread as resolved. If you need any further assistance, you may use the above link to share the WooCommerce System status report.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Plugin settings not accessible and buttons disappeared from the front-end’ is closed to new replies.