Plugin settings remaining after plugin deleted

  • David Robinson

    (@foxrobinson)


    2 years ago

    I have deleted the plugin, as it stopped my whole customiser section working, but my Woocommerce emails are now stuck as the design I created with this plugin (And it was a rough draft so doesn’t look good) and now customers are being sent bad looking emails and I cant fix it. I have deleted the plugin, and it is still doing something on my site.

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  • Plugin Support karlalevelup

    (@karlalevelup)

    Hi there!

    I did the following steps to see if our template will still be applied even after deactivating the plugin:

    1. Sent a new order confirmation email while the Kadence WooCommerce Email Designer is active.
    2. Deactivated the plugin.
    3. Re-sent an order’s new order confirmation email notification again.

    You’ll see in this screen recording that the emails from step 1 and step 3 doesn’t look the same – https://share.getcloudapp.com/4gu4gdG0.

    Do you have a cache enabled on your website? Could you clear that up and see if the issue will be fixed?

    Also, double-check if you have any email template override in WooCommerce > Status > Overrides > Templates. It is possible that you have them and similar styles from our plugin are present which is why you still see the styling.

    I hope this helps, and let us know if we can assist you further.

    Regards,
    Karla

Viewing 1 replies (of 1 total)
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