Plugin Slows Admin sectin of site?

  • Resolved inge12

    (@inge12)


    4 years, 2 months ago

    The admin section of our site is unacceptably slow, and that seems to have happened around the time I installed CleanTalk. No other changes were made.

    Currently I have paid for Premium Spam Protection (3 sites, till 2023) and Premium Security (1 site, 1 year). Yet the plugin section of my site still invites me to “Get Premium”

    To “sync with cloud” in the anti-spam section is not working at all. It generates a “timeout” error.

    Tech support for my server at Hivelocity.net says the server is running fine and that it is likely a WordPress error.

    The public side of the site seems to run okay, but the Admin section is *abominably* slow!

    Debut Info below:

    `Debug:
    Constants:
    CLEANTALK_AJAX_USE_BUFFER NOT_DEFINED
    CLEANTALK_AJAX_USE_FOOTER_HEADER NOT_DEFINED
    CLEANTALK_ACCESS_KEY NOT_DEFINED
    CLEANTALK_CHECK_COMMENTS_NUMBER NOT_DEFINED
    CLEANTALK_CHECK_MESSAGES_NUMBER NOT_DEFINED
    CLEANTALK_PLUGIN_DIR /home/ssnet/public_html/wp-content/plugins/cleantalk-spam-protect/
    WP_ALLOW_MULTISITE true

    ArrayObject Object
    (
    [storage:ArrayObject:private] => Array
    (
    [15:49:48_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE 1n_cleantalk_sfw ADD COLUMN status TINYINT(1) NOT NULL DEFAULT 0 AFTER mask;
    Error: Duplicate column name ‘status’
    )

    [15:49:49_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE 1n_cleantalk_sfw ADD COLUMN status TINYINT(1) NOT NULL DEFAULT 0 AFTER mask;
    Error: Duplicate column name ‘status’
    )

    [15:49:50_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE 1n_cleantalk_sfw ADD COLUMN status TINYINT(1) NOT NULL DEFAULT 0 AFTER mask;
    Error: Duplicate column name ‘status’
    )

    [15:49:51_ACTION__FUNCTION_] => Array
    (
    [0] => Failed.
    Query: ALTER TABLE 1n_cleantalk_sfw ADD COLUMN status TINYINT(1) NOT NULL DEFAULT 0 AFTER mask;
    Error: Duplicate column name ‘status’
    )

    )

    )

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter inge12

    (@inge12)

    Further Information:
    “Security by CleanTalk” shows this error message (even though it was still on the valid free trial till Sep 28):

    `Errors:
    2020-09-20 09:34:15: API key validating: Key is empty.
    You can get support any time here: https://www.ads-software.com/support/plugin/security-malware-firewall.`

    Nothing appears to be really working. There is only this endless turning icon to show that it is “working.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Could you try to uninstall and delete both plugins with the Complete deactivation option enabled?

    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then delete it.
    5. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings tab)
    6. Check the last settings “Complete deactivation” and save changes.
    7. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    8. Then delete it.
    9. Install the latest versions of the plugins from the WordPress Catalog.

    Also, please check if allow_url_fopen and CURL support are enabled in your web server PHP settings. You can ask your hosting support about this.

    Did it help?

    Thread Starter inge12

    (@inge12)

    I deactivated and deleted CleanTalk spam protection, as per your instructions.

    Now I would like to deactivate and delete Security & Malware scan by CleanTalk. However, in the “Settings” section of the main site, I cannot access any CleanTalk settings. It has only this endless rotating symbol indicating it is supposedly working. Clicking on any link makes no difference.

    Can I achieve the same object by just deleting the plugin directory from the server?

    Plugin Support SergeM

    (@serge00)

    Yes, of course. The folder is here:
    ? <WordPress-root-folder>/wp-content/plugins/security-malware-firewall

    Thread Starter inge12

    (@inge12)

    I deleted everything and re-installed Cleantalk Spam protection.

    It appears to be working correctly now, including synchronizing with the cloud. I’m just curious what exactly that “synchronizing with cloud” does and why it does not happen automatically.

    I don’t think I need Security & Malware scan by CleanTalk, since have some pretty strong protection on my server.

    Thread Starter inge12

    (@inge12)

    The anti-spam plugin seems to be working fine now.

    CleanTalk was not the culprit that slowed down the Admin section. It was another plugin.

    Plugin Support SergeM

    (@serge00)

    Thank you for your feedback.

    Simply hover over the button to read what it does.

    Kind regards.

Viewing 7 replies - 1 through 7 (of 7 total)
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