Plugin still breaking thumbnail hovers, zoom, and lightbox

Hi there,

I am sorry you are having difficulties with Genesis connect. Is this happening on the single product page the incorrect thumbnail is showing or on the main shop page? I just want to make sure we are understanding you correclty. I will do some testing and will be back in touch.

Did you test with all other plugins deactivated except for WooCommerce and Genesis Connect plugin?

Kind regards,

Hi Corinne @corinneolson,

Thanks for getting back to me quickly. The problems I describe above ARE on the single product page, but I would not describe this as simply as an incorrect thumbnail. Re-stating: WITHOUT GCW activated, the single product page display is CORRECT on all three of these sites: the main image shows as the first thumbnail, the main image will zoom on hover, a second thumbnail when clicked will display that image in place of the main image, and when the magnifier is clicked an overlay slideshow of all the thumbnails’ large images may be scrolled through.

The problem is when the plugin is activated, these standard functionalities of WooCommerce STOP working. I’ve noted that the plugin is only active on the Clearwater Sports site because when it is not active, I have a different problem with taxonomy pages. I do not want to explore the taxonomy page problem here; I’m just looking for the single-product page to work correctly on that site. The theme is Gallery Pro Version: 1.2.0.2.

I mention the other sites because I can duplicate the problem, themes noted above.

I created a staging site for Clearwater Sports, deactivated all plugins other than WooCommerce and the thumbnail functionality breaks with GCW activated and works with GCW not activated, same result.

I am not able to deactivate other plugins on the other sites because they are live and part of a multisite so I can’t easily create a staging site either.

The above sites are all hosted at WPEngine.

The plugin seems to work properly with multiple Genesis child themes on a site hosted on SiteGround. However, when I activate any of the above three themes, this site’s single product breaks, too.

It seems that this plugin is becoming less necessary. But as I’ve noted, I can’t deactivate it on Clearwater Sports because my taxonomy page breaks.

Hi there,

I am testing on WP Engine with WooCommerce and GCW activated and the hover and zoom are working correctly on the themes I tested but I did have issues with Gallery Pro, have you reached out to the theme developer as this is a third party theme to see if they are aware and possibly can share a workaround for you?

Kind regards,

Hi Corinne @corinneolson ,

I have not reached out to Gallery Pro because the same problem occurred on Modern Portfolio (which is Studio Press) and Hello Pro. The common denominator seemed to be GCW.

Can you tell me how to simply turn off the single-product page in GCW? I mentioned I tried commenting out lines 62-64 of template loader so as not to load the single-product.php file, but this caused a white screen.

Or can you re-release the plugin without calling the single-product page since all the themes you and I tested work properly without it.

Hi there,

Can you try adding the following to your child themes function.php file, you may need to remove your modifications then test:

// Adds product gallery support.
add_theme_support( ‘wc-product-gallery-lightbox’ );
add_theme_support( ‘wc-product-gallery-slider’ );
add_theme_support( ‘wc-product-gallery-zoom’ );

Kind regards,

Hi Corinne @corinneolson,

This worked!!! Thank you. It solved all of the missing functionalities.

The single products worked properly at one time on this theme. Was the problem due to a change in the GWC?

Darlene