Plugin stopped working

  • Resolved bartoon

    (@bartoon)


    7 years, 9 months ago

    Hi,

    the plugin stopped working. There are two issues:

    1. if your Braintree plugin is activated when on the cart-page the “Cart Total” and “Proceed to Checkout” option are not enabled by default, see image:
    https://www.dropbox.com/s/z55oj5qqca4zs5v/Screen%20Shot%202017-05-24%20at%2019.29.06.png?dl=0

    but if I change the cart quantity the begin to show

    2. On the checkout page the payment options are also greyed out similar like in the above image and one can not finish the checkout.

    Note that I’ve tested this also when all plugins deactivated and when the theme is switched to the default theme. The problem still persists. However if I disable all the braintree options (we use credit cards and paypal) the checkout works.

    Please help

    • This topic was modified 7 years, 9 months ago by bartoon.
Viewing 3 replies - 1 through 3 (of 3 total)

  • I am having the same problem as well. At the checkout page the fields where i enter credit card number, expiration and ccv are greyed out and do not allow me to enter text.

    Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    Do you have a link to the problem? Is your debug log on and what does that say?

    Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    We’ll need to take a look in your site to lend a hand with this.
    You can open a ticket by going to?https://www.WooCommerce.com, then click on?Support > Helpdesk > Create a ticket > Free plugins.. Please make sure to include a temporary Administrator username and password with your message, so that our team can take a look at your site.

Viewing 3 replies - 1 through 3 (of 3 total)
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