Plugin stopped working

  • Resolved jpapajanovsky

    (@jpapajanovsky)


    6 years, 7 months ago

    Hey guys,
    I’ve been using your plugin for a couple of months. Today I noticed that both pop-up (site-wide, except for a post with embed) and embed (inserted through a shortcode to a specific post) stopped working.

    I haven’t done any (or at least I don’t remember any) changes to my site since I last saw the plugin working.

    Any idea on what could be wrong?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @jpapajanovsky,

    hope you’re doing good! ??

    Do you recall which was the previous working version?

    Also, please try to visit this URL
    https://www.koaliceprokamenici.cz/wp-admin/admin.php?page=hustle&reset_migration=1
    and then visit your site and see if that made any difference.
    Additionally, check again popup’s conditions and settings, just in case there’s anything wrong in there.

    If all seem good and migration link didn’t make any difference, then we should ensure that there isn’t any other plugin or theme messing with that, so please follow next steps:
    – backup your site (all files and database)
    – deactivate all plugins apart from Hustle
    – activate a default theme like TwentySeventeen
    – check if popups are getting displayed
    – if so, start activating the remaining plugins and theme, one by one, checking each time the frontend pages, until you reproduce the conflict once again

    Looking forward for your results!
    Warm regards,
    Dimitris

    Thread Starter jpapajanovsky

    (@jpapajanovsky)

    Hey Dimitris,
    thanks a lot for your help.

    Visiting migration link didn’t help, but once I deactivated all the other plugins, both embed and pop-up started showing up again. After a while I discovered that the conflict was being caused by Speed Booster Pack plugin, specifically by its “Move scripts to the footer” functionality. After I switched this off this, everything started to work like a charm.

    Sorry for your troubles and thanks again for your amazing work!

    Thread Starter jpapajanovsky

    (@jpapajanovsky)

    And one last thought: I had this Speed Booster installed on my site before I have started using Hustle, so I guess there must have been some change within yours or theirs plugin which caused this conflict…

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Thank you for providing feedback on this @jpapajanovsky ??

    I haven’t checked Speed Booster Pack plugin, but I can see that it gives the ability to exclude specific scripts from loading in footer.
    So you can only exclude Hustle scripts for that, if these are the source of the conflict.

    Warm regards,
    Dimitris

Viewing 4 replies - 1 through 4 (of 4 total)
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