Plugin Stopped Working

Hello @brgreene,

I checked and everything works well for me: https://wpdesk.me/mp/jox5v.png

Did you provide a full address in the checkout?
If so, we need all information form the debug mode, so please copy-paste the request and response here – https://wpdesk.me/mp/8e9t5.png

Best regards,
Marta

I reset the zones by removing all the states and re adding them. It started working again after that. I am not sure what was going on.

It is still not working. I can save the setting and it will display a rate but if you change the address on the frontend then it goes back to NO RATES AVAILABLE message. I am only getting limited response from the debug screen. It took multiple times for the debug to even load. This is what I was able to get

<?xml version=”1.0″?>
<RatingServiceSelectionResponse>
<Response>
<ResponseStatusCode>1</ResponseStatusCode>
<ResponseStatusDescription>Success</ResponseStatusDescription>
</Response>
<RatedShipment>
<Service>
03
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>16.82</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>16.82</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery/>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>16.82</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>16.82</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
12
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>26.42</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>26.42</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>26.42</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>26.42</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
02
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>33.98</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>33.98</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>33.98</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>33.98</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
13
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>79.22</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>79.22</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>79.22</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>79.22</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
14
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>118.82</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>118.82</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime>8:30 A.M.</ScheduledDeliveryTime>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>118.82</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>118.82</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
01
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>88.14</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>88.14</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>88.14</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>88.14</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
</RatingServiceSelectionResponse>

Here is the Response from the UPS API:

<?xml version=”1.0″?>
<RatingServiceSelectionResponse>
<Response>
<ResponseStatusCode>1</ResponseStatusCode>
<ResponseStatusDescription>Success</ResponseStatusDescription>
</Response>
<RatedShipment>
<Service>
03
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>16.82</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>16.82</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery/>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>16.82</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>16.82</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
12
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>26.42</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>26.42</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>26.42</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>26.42</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
02
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>33.98</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>33.98</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>33.98</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>33.98</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
13
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>79.22</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>79.22</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>79.22</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>79.22</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
14
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>118.82</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>118.82</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime>8:30 A.M.</ScheduledDeliveryTime>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>118.82</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>118.82</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
01
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>88.14</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>88.14</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>88.14</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>88.14</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
</RatingServiceSelectionResponse>

Here is the Response to:

<?xml version=”1.0″?>
<RatingServiceSelectionRequest xml:lang=”en-US”>
<Request>
<TransactionReference/>
<RequestAction>Rate</RequestAction>
<RequestOption>Shop</RequestOption>
</Request>
<PickupType>
01
<Description/>
</PickupType>
<Shipment>
<Service>
03
<Description/>
</Service>
<Shipper>
<ShipperNumber>87Y0Y8</ShipperNumber>
<Address>
<AddressLine1>226 Oak Forest Rd</AddressLine1>
<City>Spartanburg</City>
<StateProvinceCode>SC</StateProvinceCode>
<PostalCode>29301</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</Shipper>
<ShipFrom>
<Address>
<AddressLine1>226 Oak Forest Rd</AddressLine1>
<City>Spartanburg</City>
<StateProvinceCode>SC</StateProvinceCode>
<PostalCode>29301</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</ShipFrom>
<ShipTo>
<Name/>
<CompanyName/>
<AttentionName/>
<Address>
<AddressLine1>5 66th St</AddressLine1>
<City>Newburyport</City>
<StateProvinceCode>MA</StateProvinceCode>
<PostalCode>01950</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</ShipTo>
<Package>
<PackagingType>
02
<Description/>
</PackagingType>
<PackageWeight>
<Weight>3</Weight>
<UnitOfMeasurement>
LBS
<Description/>
</UnitOfMeasurement>
</PackageWeight>
<PackageServiceOptions/>
</Package>
<ShipmentServiceOptions/>
</Shipment>
</RatingServiceSelectionRequest>

When I go back to the cart the shipping rate shows in the cart but when I go to the checkout I get the message. I also get this.

https://prntscr.com/rtkux8

Hello @brgreene,

Please let me first know that is our plugin is up to date and the shipping methods for checking addresses are set properly?

If so, could you please send me the request when the rates are not showing up (information from the first button in the debug mode: https://wpdesk.me/mp/8e9t5.png – the first arrow on the top) and the screenshot of the shipping method which you check?

Also, please send me the addresses which you check on the checkout page.

Best regards,
Marta

@martapaw

Everything appears to be correct. The shipping charge shows in the cart. When you go to checkout the shipping charge disappears and you get the NO SHIPPING CHARGES ARE AVAILABLE message. I have tried a variety of addresses. I have tried with and without origin address checked. I have verified the addresses I have tried on the UPS website for service.

This is the REQUEST TO UPS:

<?xml version=”1.0″?>
<RatingServiceSelectionRequest xml:lang=”en-US”>
<Request>
<TransactionReference/>
<RequestAction>Rate</RequestAction>
<RequestOption>Shop</RequestOption>
</Request>
<PickupType>
01
<Description/>
</PickupType>
<Shipment>
<Service>
03
<Description/>
</Service>
<Shipper>
<ShipperNumber>87Y0Y8</ShipperNumber>
<Address>
<AddressLine1>226 Oak Forest Rd</AddressLine1>
<City>Spartanburg</City>
<StateProvinceCode>SC</StateProvinceCode>
<PostalCode>29301</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</Shipper>
<ShipFrom>
<Address>
<AddressLine1>226 Oak Forest Rd</AddressLine1>
<City>Spartanburg</City>
<StateProvinceCode>SC</StateProvinceCode>
<PostalCode>29301</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</ShipFrom>
<ShipTo>
<Name/>
<CompanyName/>
<AttentionName/>
<Address>
<AddressLine1>5 66th St</AddressLine1>
<City>Newburyport</City>
<StateProvinceCode>MA</StateProvinceCode>
<PostalCode>01950</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</ShipTo>
<Package>
<PackagingType>
02
<Description/>
</PackagingType>
<PackageWeight>
<Weight>3</Weight>
<UnitOfMeasurement>
LBS
<Description/>
</UnitOfMeasurement>
</PackageWeight>
<PackageServiceOptions/>
</Package>
<ShipmentServiceOptions/>
</Shipment>
</RatingServiceSelectionRequest>

The plugin is up-to-date. I tried deactivating the plugin, deleting it, deleting the plugin folder and reinstalling. I am getting the same results.

The website it heartlandbraidedrugs.com if you wish to look at the cart and checkout.

Here is the results when I am getting no rates found:

Response From UPS API:

<?xml version=”1.0″?>
<RatingServiceSelectionResponse>
<Response>
<ResponseStatusCode>1</ResponseStatusCode>
<ResponseStatusDescription>Success</ResponseStatusDescription>
</Response>
<RatedShipment>
<Service>
03
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>18.57</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>18.57</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery/>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>18.57</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>18.57</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
12
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>22.74</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>22.74</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>22.74</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>22.74</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
02
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>29.89</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>29.89</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>29.89</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>29.89</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
13
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>42.52</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>42.52</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime/>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>42.52</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>42.52</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
14
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>75.30</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>75.30</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime>8:30 A.M.</ScheduledDeliveryTime>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>75.30</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>75.30</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
<RatedShipment>
<Service>
01
</Service>
<RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
<RatedShipmentWarning>Ship To Address Classification is changed from Commercial to Residential</RatedShipmentWarning>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>44.70</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>44.70</MonetaryValue>
</TotalCharges>
<GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
<ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime>
<RatedPackage>
<TransportationCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>44.70</MonetaryValue>
</TransportationCharges>
<ServiceOptionsCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>0.00</MonetaryValue>
</ServiceOptionsCharges>
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>44.70</MonetaryValue>
</TotalCharges>
<Weight>3.0</Weight>
<BillingWeight>
<UnitOfMeasurement>
LBS
</UnitOfMeasurement>
<Weight>3.0</Weight>
</BillingWeight>
</RatedPackage>
</RatedShipment>
</RatingServiceSelectionResponse>

Here is the response from UPS: REQUEST TO UPS API:

<?xml version=”1.0″?>
<RatingServiceSelectionRequest xml:lang=”en-US”>
<Request>
<TransactionReference/>
<RequestAction>Rate</RequestAction>
<RequestOption>Shop</RequestOption>
</Request>
<PickupType>
01
<Description/>
</PickupType>
<Shipment>
<Service>
03
<Description/>
</Service>
<Shipper>
<ShipperNumber>87Y0Y8</ShipperNumber>
<Address>
<AddressLine1>226 Oak Forest Rd</AddressLine1>
<City>Spartanburg</City>
<StateProvinceCode>SC</StateProvinceCode>
<PostalCode>29301</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</Shipper>
<ShipFrom>
<Address>
<AddressLine1>226 Oak Forest Rd</AddressLine1>
<City>Spartanburg</City>
<StateProvinceCode>SC</StateProvinceCode>
<PostalCode>29301</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</ShipFrom>
<ShipTo>
<Name/>
<CompanyName/>
<AttentionName/>
<Address>
<AddressLine1>3230 Highway 274</AddressLine1>
<City>Cherryville</City>
<StateProvinceCode>NC</StateProvinceCode>
<PostalCode>28021</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</ShipTo>
<Package>
<PackagingType>
02
<Description/>
</PackagingType>
<PackageWeight>
<Weight>3</Weight>
<UnitOfMeasurement>
LBS
<Description/>
</UnitOfMeasurement>
</PackageWeight>
<PackageServiceOptions/>
</Package>
<ShipmentServiceOptions/>
</Shipment>
</RatingServiceSelectionRequest>

Hello @brgreene,

I’m afraid that we will need to take some further steps to investigate the source of the issue you have encountered. Please contact our support at: https://flexibleshipping.com/support/

Best regards,
Marta