Plugin Stopped Working

  • Resolved xarvan

    (@xarvan)


    4 years, 1 month ago

    Hello, hope you are doing great. I have been using this plugin and it was working fine. Today my client brought it to my attention that it has stopped working and when they search for a product it just says Nothing Found. May I ask for help with this please?

    Your assistance is highly appreciated.
    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ILLID

    (@mihail-barinov)

    Hello,

    It is strange indeed. Please first of all try to go to the plugin settings page and click the ‘Reindex table’ button. Make sure that all products are indexed.

    Also – try to disable ‘Cache results’ option. And check your ‘Search in’ option to make sure that products search sources are enabled.

    Regards

    Thread Starter xarvan

    (@xarvan)

    Hello, thank you for getting back to me. I did the Reindexing and disabled Cache results but it didn’t solve the problem. Please let me know if I should buy the Pro version to have this issue looked at. It’s a bit of an emergency for this client so I’d be happy to pay for support.

    Thank you

    Thread Starter xarvan

    (@xarvan)

    Hi, I reverted the plugin version to 2.11 and it started working properly again. Not sure what in the new version is not working properly that’s causing the issue. I had to do this cause my client is about to have a big presentation and needed the site to work. I know I have to update it at some point though. Hopefully by then the problem is resolved.

    Thank you
    Cheers

    Plugin Author ILLID

    (@mihail-barinov)

    @xarvan

    Strange that you have such problem in the new plugin versions. Anyway I can try to fix the issue. Please email directly to [email protected] .

    Regards

    Thread Starter xarvan

    (@xarvan)

    Thank you for getting back to me and being accomodating. Love the plugin and love the support. Will get in touch through email.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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