Plugin Stopped Working

  • Resolved antrubano

    (@antrubano)


    9 years, 8 months ago

    WordPress version 4.2.2
    WC version 2.3.1.1
    Offers version 1.1.3

    It’s a new site, not live yet. It’s temporarily out of maintenance mode for testing, and this was one of the issues we’ve found. https://www.RealWorldHorsePower.com

    This used to work fine, it just recently stopped. I’ve changed themes, I’ve also disabled every plugin to check for conflicts, it’s still not working correctly.

    When an offer was made, both parties would get an email, now, no emails are going out. It’s not going to spam folders either. Yes the other Woocommerce emails are going out correctly. Yes, in the Woocommerce email settings, they’re all correctly enabled.

    When you make an offer on the site, scroll down and hit submit, it just says please wait, and never progresses. The offer appears in the wordpress console, but the amount always says $0.00 regardless of the offer.

    https://www.ads-software.com/plugins/offers-for-woocommerce/

Viewing 15 replies - 1 through 15 (of 35 total)
  • Plugin Contributor angelleye

    (@angelleye)

    I am getting reports of this, but I have not been able to reproduce it myself or get the details I need from anybody to this point.

    Did you look in Firebug to see what’s happening when you submit the offer? If it’s the same as the others I would imagine you’re getting a 500 Internal Server error, in which case we need to look at your web server logs to see what that actual error was.

    This the step I haven’t been able to get from anybody to this point. If you can provide that it would be a big help towards resolving this.

    Also, you say it worked previously..?? Do you know if our last update is when it stopped?

    Thread Starter antrubano

    (@antrubano)

    I’m not sure. When I initially installed and tested, it worked correctly. I have added an SSL to the site since then, but to test this issue, I disabled the SSL and forced the site back to HTTP and it’s still not working. Let me check with firebug and see what the issue is. Yes I can get the server errors as I’m hosting it myself.

    Thread Starter antrubano

    (@antrubano)

    Firebug Error
    SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

    Plugin Contributor angelleye

    (@angelleye)

    That’s because of the 500 error that’s occurring. The PHP script generates a JSON result and sends it back to your page. When a PHP error occurs that 500 internal server data gets included and then it’s not valid JSON so the script can’t load it correctly.

    We need to see what the actual PHP 500 server error is.

    Plugin Contributor angelleye

    (@angelleye)

    I was able to see the full POST response in Firebug and we can see the following error:

    <b>Fatal error</b>: Call to a member function get_formatted_name() on a non-object in <b>/home/wp_t3r8y7
    /realworldhorsepower.com/wp-content/plugins/offers-for-woocommerce/public/class-offers-for-woocommerce
    .php</b> on line <b>955</b>

    That is not happening on my servers, but I do have another user reporting the same problem, so we’re looking into it and we’ll get it fixed ASAP.

    Plugin Contributor angelleye

    (@angelleye)

    What type of product is this happening on? Is it a variable product or a simple product? Do you know if it’s happening on other types?

    Thread Starter antrubano

    (@antrubano)

    I dont have any variable products. If you search products, I’ve been testing functions with “test product 5” It’s just a standard product

    Plugin Contributor angelleye

    (@angelleye)

    I have another user who was reporting the same thing, and they just responded saying “I think I have my issue resolved.” They didn’t tell me what they did, though. Hoping to hear back from them soon. I simply cannot reproduce this problem.

    Plugin Contributor angelleye

    (@angelleye)

    We’re working on figuring this out. There’s a thread on the WooCommerce GitHub repo discussing this error. We’ll get it figured out before too long.

    Are you doing anything funky with your product IDs by chance? Any plugin doing anything with those values at all?

    Thread Starter antrubano

    (@antrubano)

    I thought it might be an issue with the way we’re importing products. We have a master csv, and we use wp import to bring the products in. But I created Test Product 5 with only the most basic info in the woocommerce product creator itself in the WordPress control panel. That one does the same thing. I also disabled all the non-essential plugins, including seo, paypal, etc. same thing. I created a small vps on my server and did a clean WordPress/woocommerce install with some sample products and no plugins and it’s having the same issue. I haven’t tried a separate theme yet but I’m using a premium theme that tested fine with it originally.

    Thread Starter antrubano

    (@antrubano)

    Worth mentioning, I just tested as mobile from an iphone. It still gets stuck on “please wait” and there are no emails sent, but when I log into my admin section, I can see the offer with the amount offered. I also see your email and offer you’re using to test with.

    Plugin Contributor angelleye

    (@angelleye)

    We’ve made an adjustment, but since we’ve been unable to reproduce this here it’s tough to know it’s going to solve the issue.

    Could you download this version here and let me know if it solves your issue, please? https://github.com/angelleye/offers-for-woocommerce/archive/183.zip

    That would be greatly appreciated. Thanks!

    Thread Starter antrubano

    (@antrubano)

    It’s installed. I left it active on the site for you to look at. It’s got some illegal string errors now

    https://realworldhorsepower.com/product/test-product-5/

    Thread Starter antrubano

    (@antrubano)

    Update. I moved the button, and the illegal string errors went away and its’ displaying correctly. It’s still not working correctly, but it’s displaying

    Plugin Contributor angelleye

    (@angelleye)

    Hmmm…ok, thanks. Looking into it.

Viewing 15 replies - 1 through 15 (of 35 total)
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