Plugin Stopped Working (Cleared Cache & Changed Image Title)

  • Resolved osc9784

    (@osc9784)


    5 years, 10 months ago

    Hello,

    The plugin used to work and stopped working suddenly, and does not replace the image.

    Per your recommendations on earlier threads, I cleared the cache and even changed the image title. I messed around with both options (replace image vs. replace image and re-write title/links etc.) and nothing is working.

    The only thing I can think of, is that we recently updated to PHP 7.0.33 – but I don’t know if that would cause the issue.

    Let me know your thoughts and I appreciate your help.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hello @osc9784
    thanks for your message and for using EMR.

    I’ve just put together an article that should deal (also) with your case, could you please check it and see if it helps you?

    I would appreciate your follow-up on this,
    Alex

    Thread Starter osc9784

    (@osc9784)

    Hello,

    I followed your instructions
    -turned off my CDN while editing
    -purged caches from all plugins (Auto-Optimize and W3 Total Cache)

    It didn’t work.

    I then downgraded the plugin to version 3.2.5 and it did’t work. I then put the plugin back to the most recent version.

    Finally went into my chrome browser > clear browser data > clear cached images and files. This finally did the trick.

    I appreciate your help in trouble shooting this problem.

    Thanks and please close the ticket.

    Plugin Author ShortPixel

    (@shortpixel)

    @osc9784 thank you for your follow-up on this, glad to hear that clearing the browser’s cache did the trick ??

Viewing 3 replies - 1 through 3 (of 3 total)
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