Plugin stopped working / plug-in and it’s files missing

  • Resolved kevinm20554

    (@kevinm20554)


    5 years, 1 month ago

    We noticed around 1/22/2020 the site is not showing the reviews and the plugin is not functioning!

    While troubleshooting we noticed the following:
    1. plug-in was completely missing in WordPress admin!

    2. Folder “/public_html/wp-content/plugins/site-reviews” existed on the server, but all plug-in files were missing, other than “console.log”.

    3. “console.log” had the following log:
    [2020-01-13 01:13:55] ERROR [Application.php:63] Uncaught ReflectionException: Class GeminiLabs\SiteReviews\Defaults\CreateReviewDefaults does not exist in /xxxxx/**********/public_html/wp-content/plugins/site-reviews/plugin/Container.php:180
    Stack trace:
    #0 /xxxxx/**********/public_html/wp-content/plugins/site-reviews/plugin/Container.php(180): ReflectionClass->__construct(‘GeminiLabs\\Site…’)
    #1 /xxxxx/**********/public_html/wp-content/plugins/site-reviews/plugin/Container.php(116): GeminiLabs\SiteReviews\Container->resolve(‘GeminiLabs\\Site…’)
    #2 /xxxxx/**********/public_html/wp-content/plugins/site-reviews/helpers.php(40): GeminiLabs\SiteReviews\Container->make(‘GeminiLabs\\Site…’)
    #3 /xxxxx/**********/public_html/wp-content/plugins/site-reviews/deprecated.php(8): glsr(‘Defaults\\Create…’)
    #4 /xxxxx/**********/public_html/wp-includes/class-wp-hook.php(288): {closure}(NULL, 456, ‘panels_data’, true)
    #5 /xxxxx/**********/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(NULL, Array)
    #6 /xxxxx/**********/public_html/wp-includes/meta.php(513): apply_f

    4. Under phpMyAdmin database/options we see the following tables:
    – site_reviews_v3
    – widget_site-reviews_site-reviews
    – widget_site-reviews_site-reviews-form
    – widget_site-reviews_site-reviews-summary
    – site_reviews_v4

    We did not re-install the plug-in, being afraid of loosing all the comments that we do not have a backup of!

    Do you have any idea of why and how this happened? What can and should we do to retrieve the data? Are the data still in the tables? What other tables does your plug-in use?

    Please help.

    Thank you

    • This topic was modified 5 years, 1 month ago by kevinm20554.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    Sounds like a plugin update gone wrong. Do you use a plugin that auto-updates your website plugins?

    To fix, Delete the empty site-reviews plugin folder and re-install Site Reviews. No data will be lost, and your reviews will all still be there. If the problem was caused when the plugin was being upgraded to v4, you may need to also manually run the migration tool (on the Site Reviews Tools page) after installing.

    By the way, you can safely delete the Site Reviews plugin at any time without losing your reviews (you just won’t see them unless the plugin is active). Only the plugin settings are removed from the database when the plugin is uninstalled.

    Site Reviews does not use any custom database tables at this time.

    Thread Starter kevinm20554

    (@kevinm20554)

    Thank you for your prompt reply. Problem fixed.

    I deleted the folder, re-installed a fresh version of site-reviews plug-in and all reviews came back.

    Thank you again.

    • This reply was modified 5 years, 1 month ago by kevinm20554.
Viewing 2 replies - 1 through 2 (of 2 total)
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