Plugin stopped working since update

  • Resolved wond3r

    (@wond3r)


    3 months, 4 weeks ago

    Hello, today i updated the plugin to Version 14.9.3. Since then the plugin stopped working.
    No live visitors will displayed and no new users will added to the stats.

Viewing 5 replies - 16 through 20 (of 20 total)

  • yup this was great for years! then bam! not working and spammy.. too bad…

    Plugin Support Amir

    (@amirfallah)

    Hi @bigcheesez

    In the last update, we made changes to the tracker file that require you to clear your site’s cache after updating the plugin. Please take a moment to completely clear your site’s cache.

    Additionally, we have prepared a comprehensive guide for troubleshooting and resolving issues at the link below. Please review it step by step to resolve your problem.
    Step-by-Step Guide to Troubleshoot Tracker

    If your issue persists after following the above steps, you can resolve it by changing the Tracking Method to Server Side Tracking in the path Statistics – Settings – Basic Tracking.

    We hope this guide helps you.
    Regards,

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Please left your website URL here, so we can find the issue faster. @bigcheesez

    why are you dragging it out? you are going to remover server tracking….

    “WP Statistics Notice: Server Side Tracking is less accurate and will be deprecated in version 15. Please switch to Client Side Tracking for better accuracy.

    that means it will not work!!!

    I had the same problem after the upgrade, clearing WP-Rocket cache solved.

    Thank you guys, this is an amazing plugin.

Viewing 5 replies - 16 through 20 (of 20 total)
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