plugin stopped working today

  • Resolved mellowvision

    (@mellowvision)


    5 years, 4 months ago

    I’ve been using the plugin for several months now and love it. It has really helped streamline my workflow. Today, the options for invoices and packinglists etc all just disappeared. They no longer display on the page or show any signs in the html code. No icons or options appear on the order page or on the orders list.

    I’d really love to get back up and running with this. any ideas?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @mellowvision,

    Apologies for the inconvenience caused. We have released a new update for the plugin last day that contains some UI changes. It seems like your site has some conflict with the new version.

    Please reach us via our support forum with site details so that we can check.

    Thread Starter mellowvision

    (@mellowvision)

    I was able to get the plugin to work again by deactivating and reactivating… but then it seemed like some of the formatting and options I had previously set up were gone. Looks like there must have been an overhaul on the plugin that didn’t play nicely on upgrade? It was a little frustrating to have to stop and reconfigure the plugin in the middle of shipping orders but it is working again.

    Thread Starter mellowvision

    (@mellowvision)

    lol looks like I came back to reply and hadn’t reloaded the page. thanks for the reply.

    Hi my plugin also stopped working today. I deleted and then re-installed the plugin which brought it back BUT the print invoice option no longer shows.

    I have managed to resolve this myself – thank you

    Plugin Author WebToffee

    (@webtoffee)

    Hi @wdkstudio, @mellowvision,

    There were some bugs related to settings migration and that has caused the errors. We are extremely sorry for the inconvenience caused.

    We have released a new update for the plugin fixing these issues. As you have already changed the settings, there won’t be any changes in the update for you.

    Thread Starter mellowvision

    (@mellowvision)

    I am still having some issues. for instance, if a product is a variable product with more than one variable, it does not display the variable.

    so, for a product that is like a shirt with 4 sizes, packing list will display

    Product name – size

    but if it has 4 sizes and 4 colors, then packing list just displays

    Product name

    this is a huge issue. maybe i need to start a separate thread.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @mellowvision,

    We have released a new update for the plugin that shows variation data in the packing list and other labels. Please update to v2.5.2.

Viewing 8 replies - 1 through 8 (of 8 total)
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