Plugin stops collecting data when Proxy is ON

  • Resolved Niharika Verma

    (@niharikaverma95)


    3 weeks, 6 days ago

    Hi

    Although I had a very long e-mail conversation with the Plausible team, I wanted to ask here in the community support forum too if anyone could help.

    I bought the 9$ plan and I installed Plausible via plugin. It works correctly, but when I turn ON the Proxy within the plugin, it stops collecting data.

    If anyone is facing a similar issue and were able to resolve, please let me know. I have tried every possible way for the proxy to work but no results. I have followed the documents and everything but no thing worked.

    As of now, I am running the plugin without proxy.

    The page I need help with: [log in to see the link]

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  • Plugin Author Marko Saric

    (@plausible)

    sorry for the trouble with the proxy @niharikaverma95!

    many problems with proxy activation are due to restrictive firewall or security settings, where for instance PHP may not be allowed to fetch and copy external resources to the server or similar issues. this is unfortunately difficult for us to troubleshoot or solve from our side

    we have listed the most common causes of issues with the proxy and actions you can try to take here: https://plausible.io/wordpress-analytics-plugin#stats-not-being-recorded-after-enabling-the-proxy. we’ve recently updated that list too so please do have another look

    note also that you can continue running the plugin without the proxy. all the other features will function all fine. you just won’t record some of the visitors if they use an adblocker. and as an alternative there’s also the option to not use the plugin but to manually set up a different proxy such as the Cloudflare one

    I hope this helps, thanks!

    Thread Starter Niharika Verma

    (@niharikaverma95)

    Hi @plausible

    Thanks for getting back. Yes, I and my hosting tried every possible way to make it work but the proxy didn’t work. I tried disabling all the plugins, changing the theme, disabling the CDN, nothing worked.

    So I am now using manual script with Cloudflare proxy. And the script is perfectly tracking all the visits. But, I am unable to track 404 and WP search queries this way. I was able to modify the script to track outbound links, hashed URL, and custom events, as shared in your doc here https://plausible.io/docs/proxy/guides/cloudflare#step-5-integrate-a-new-snippet-into-your-site-header but not the 404 and WP search queries.

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