Plugin stuck at “Nelio A/B Testing is almost ready!”

  • Resolved vertigoxxl

    (@vertigoxxl)


    4 months, 4 weeks ago

    I have installed the plugin, but it is stuck at “Nelio A/B Testing?is almost ready!”. I check a box next to “Please accept our?Terms and Conditions↗?and?Privacy Policy↗?to start using Nelio A/B Testing in this site.” and click “Continue” but nothing happens. It says “Loading…” and nothing happens.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Aguilera

    (@davilera)

    Hi! Are you using, perhaps, a firewall or security plugin? If you are, it might be blocking our REST API endpoints.

    Try the following: open your browser’s web developer tools and go to the Network tab. Then, click on “Continue” and look at the request that shows up in the Network tab. Does it fail? What does it say?

    If you want me to look into it, please send as an email to info at nelio software dot com and I’ll be happy to.

    Thread Starter vertigoxxl

    (@vertigoxxl)

    Thanks for a prompt reply.
    I found a solution in the meantime – disabled most of plugins and switched to the default theme, this allowed me to go past this screen, switched all back and it is working now.

    Plugin Author David Aguilera

    (@davilera)

    Cool! I’m glad to hear. However, I must warn you: you might end up encountering similar issues in the future when, for example, you’re trying to edit/save a test. All these operations use the REST API I mentioned earlier, so you want to make sure it’s not blocked by other plugins. As I said, if you want us to take a look at it, just let us know. In the meantime, though, I’ll mark this issue as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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