I find that extraordinary that I don’t have any messages from either of you, no support ticket request and not a single post by either of you even in our forums so I really cant help you guys if I’m not aware that you have a issue – that said there is also a new version that is out and I know that it works with every “flavor” as well as with remote server hosting with no config required. So you may want to log into your client area and download it to see if that fixes whatever your problem might have been. You will also want to delete replace the old plugin with this one that I just uploaded.
Why didn’t you bother to post a trouble ticket ? –
Here is where support ticket happens -> https://sugar.crmformbuilder.com/clients/submitticket.php
Commercial support is handled on the Commercial site NOT on the free wordpress plugin site – these are 2 different items.
Here is another place for support – https://sugar.crmformbuilder.com/forums/
And last of all – IF – You Need Help Then Call Me!
biz hrs are – 9-5 est. M-F (888-474-9993)