Plugin & support fail :(

  • I stumbled upon Pepipost and was very enthusiastic. I had a chat with them about adding a DEV site, which support said was fine. Just make an account and follow instructions – quick and easy. Install the plugin and go.

    I changed my DNS exactly as told, and after 24 hrs and a chat with support it was my host who told me the instructions weren’t correct. When adding TXT domains, there has to be a . after the domain (so yourdomain.com.) and that . was missing in the intructions. For the DKIM, I had to remove my domain from the entry.

    So I did that, waited another day and finally was able to verify my domain. While waiting for Pepipost to approve it (which meant opening my DEV site) I added the plugin. That broke my WP install (4.7.2), just like the review below says. Many issues with WP and my theme, so I had to delete the plugin. Tested it on a brand new WP install to make sure it wasn’t a conflict with something on my site, and the same issues came up so it’s definitely the plugin.

    Then, my site was refused. Another chat with support, and I was told to try again when the site was out of DEV. Could have told me that when I first asked if they would accept a DEV site ..!

    Support denies the plugin has issues because it’s a new release and they had no clue as to how to revert my DNS back, so I had to open another ticket with my webhost.

    TL;DR: avoid Pepipost and this plugin. It’s just not worth the time and aggravation. Shame, really, cos it does seem to be a great service and the backend etc. looked very promising.

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  • Plugin Author Pepipost

    (@pepipost)

    We apologize for the service experience and the inconvenience. While we are always working towards improving our support and review process, but we also know we can always do better. Your feedback is valuable to us and we have started to work on it immediately.

    There was some JS conflict with the latest WP version, which we have immediately resolved and released the next stable version of our plugin 2.1.1. It is our constant endeavor to make plugin better. Here is the link to the latest plugin: https://www.ads-software.com/plugins/pepipost/

    As you have deleted the account, so we will be unable to approve the domain. Request you to create a new account and add the domain so that our Compliance Team can approve the domain.We are looking forward to serving you better.

    In case of any query/feedback, you can also reach out on our 24×7 Live Chat Support or write to support(at)pepipost.com

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