[Plugin: Support Tickets Center] Submit ticket form not showing up

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author zingiri

    (@zingiri)

    The plugin is dependent on hooks within WP. Sometimes theme designers forget to implement certain hooks. It’s difficult to diagnose unless looking at the code of the theme.

    Thread Starter Ginburo

    (@ginburo)

    So basically I need to get in touch with the maker of the theme…thought so.
    Thanks for the reply though.

    Plugin Author zingiri

    (@zingiri)

    We’ve seen this with other themes in the past and then it was the_content filter that wasn’t executed when displaying post content in the theme.

    Thread Starter Ginburo

    (@ginburo)

    Is there an easy way for me to add some snippet of code myself to test this or are we talking advanced .php knowledge that I should leave to a professional?

    Plugin Author zingiri

    (@zingiri)

    Advanced php knowledge is not required but good knowledge of how the WP hooks work is. Is this theme publicly available or a custom theme? If you can send a download link we can check it out.

    Was this ever resolved? I Think I am running into the same issue.

    Plugin Author zingiri

    (@zingiri)

    The issue isn’t caused by the plugin but by the theme not observing coding standards, i.e. some hooks not being fired.

Viewing 7 replies - 1 through 7 (of 7 total)
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