Plugin track links only from logged in users

  • Resolved dimr2digital

    (@dimr2digital)


    4 months, 3 weeks ago

    Hi
    Plugin track links only from logged in users. When we visit from incognito clicks won’t show in backend. Can you please help us with that?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor DanFoster

    (@danfoster)

    It looks like your Javascript optimisation plugin is interfering with Track The Click. Could you let me know what plugin you’re using and we’ll see if we can modify Track The Click to interact correctly with it.

    Thread Starter dimr2digital

    (@dimr2digital)

    Hi Dan
    we’re using Litespeed plugin
    https://www.ads-software.com/plugins/litespeed-cache/

    Plugin Contributor DanFoster

    (@danfoster)

    It looks like the Litespeed Cache plugin is being a bit too optimistic and is causing some problems.? I’ll look into ways to mitigate that within Track The Click, but for now if you go into Litespeed Cache’s settings and under?[4] Excludes, add track-the-click to the first?Do Not Cache URIs?box, then?Save Changes?at the bottom, hopefully that’ll resolve matters.

    Thread Starter dimr2digital

    (@dimr2digital)

    Hi
    Thanks for the quick response
    We did the change (https://ibb.co/jg9VDRy) but problem still remains.

    Plugin counts only logged in users. Any other idea?

    Plugin Contributor DanFoster

    (@danfoster)

    You may need to flush your cache or similar – looking at the source on your site still shows the Track The Click Javascript being optimised.

    Plugin Contributor DanFoster

    (@danfoster)

    Track The Click version 0.3.18 has just been released which has a workaround for this issue so should work properly on sites which have LiteSpeed Cache installed.

    • This reply was modified 4 months, 3 weeks ago by DanFoster.
Viewing 6 replies - 1 through 6 (of 6 total)
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