Plugin unfit for production use

  • Purchased plugin and unable to get so-called premium support to resolve the error. Basic newsletter subscription function not working leaving my clients very unhappy. Mailpoet team unresponsive towards resolution and no sensitivity to the negative impact on my clients.
    “90% Satisfaction Rating
    Round-the-clock support by email. Get top-quality support with our Premium package. We’re here to help!” — After one week of errors and lacklustre support and patience, I have to call a spade a spade, this is simply not my experience.

    • This topic was modified 7 years, 6 months ago by wpcodes.
    • This topic was modified 7 years, 6 months ago by wpcodes.
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  • Hey CodePantry, some weeks are heavier than others on support. You fell on such a week.

    Hopefully, you’ll give us a second chance for a future project.

    I have been most happy with the support. It is a great product. Please give them another chance.

Viewing 2 replies - 1 through 2 (of 2 total)
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