Plugin update 2023.7 causes your plugin to mess with the WP Admin

Same here – noticed today, getting the WP Engine 502 error timeout screen any time I try to go to from the front of the site to the dashboard. Disabling the plugin stops that completely.

Edited to add: If it’s helpful, I hadn’t yet updated the plugin – my site is on version 2021.5 still, but still can’t access the admin area without timing out.

• This reply was modified 1 year, 2 months ago by corpconv.

This is strange. So 2021.5 also has the problem? So it seems for me the latest WP updates in combination with my plugin causes a problem.

Do you have a test system where I can track down the issue?

Best Regards, Michael

Sent.

I’ll keep myself logged into the staging site in case you get locked out after you enable the Advanced iFrame plugin.

• This reply was modified 1 year, 2 months ago by dope386.

Hi – yes, for me, guessing the WP6.2.2 triggered the issue – I updated the site fully maybe 2 weeks ago, right before 6.3 came out, and now nearly every plugin has an update again. PHP version on the site is currently 7.4. I too have a staging site I can give access to if you need it – I was in the process of updating it to see if I could troubleshoot but I can restore to an exact copy of the production site if it’s helpful.

@dope386 I can check today later in the afternoon. So around 17 German time

@corpconv canyou give me an example which plugins updated? Maybe I can see in the history what they changed.

I updated the site 8/17-8/18, so I can tell by plugin file dates what was updated on those two days:

Beaver Builder, Beaver Themer, and Ultimate Addons for BB; Booster Plus for WC, Classic Editor, Convert Pro, ACF, Custom Post Types, GTM4WP, Gravity Forms, GF Polls, GF User Registration, GF Mail Chimp addon, 2 plugins by itthinx that are Groups and Groups for Gravity Forms. Gravity Perks, GP Unique ID, and GP multipage navigation.

MetaSlider Pro, Post SMTP, Query Monitor, Restrict User Access, Redirection, User Role Editor, WC and addons Checkout Field Editor, Dynamic Pricing, WC Purchase Order Payment Gateway, Stripe, Invoices & Packing SLips, WP All Import and All Export Pro, WPAI WC addon, Schema Pro, WP Rocket, WP Time Capsule, Yoast, HubSpot All-in-One Marketing addon. Genesis Connect WC. That’s it for the 8/18 updates.

On 8/24 I added Simple History. No issues at all with the admin side not loading during any of the updates on staging, testing, updates on production, more testing over those two dates, and no issues when I added Simple History – the client only noticed it starting 9/11. iThemes Security auto-updated on 9/3, we have just a couple of plugins set to autoupdate.

Sorry, that’s a huge list.

better than looking at all plugins :).

Still I do not have any issue on my 3 sites where I run 6.3.1 also. I will try to dig deeper tonight.

Thanks for the list.

@dope386 I will first downgrade advanced iframe to some earlier versions. Then I see if I introduced this somehow or really the WP update itself is the problem in combination with my plugin.

Moderator note:

@corpconv @mdempfle @dope386

 Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation..admin

Note that I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

• https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

With Advanced iFrame enabled now in my staging site, the Admin Dashboard pages load much faster now. I don’t know what you changed, but I’ll enable the plugin in my live site now and see what happens.

Edit: TEST RESULTS on live implementation of the website are okay now. Thanks.

• This reply was modified 1 year, 2 months ago by dope386.

@sterndata : @mdempfle is the plugin developer – I would not give out site credentials to just anyone, and I gave out staging site credentials that were limited to one site, on a stand-alone account – I’m well aware of how website security works, but thank you for your viewpoint. I will phrase my comments differently in the future to save you the effort of such a long response.

Kudos to @mdempfle who went out of his way to help the two of us with our issues – I wish every developer was as amazing. Thanks, Michael, everything is working great again on my end too, possibly something with WP6.2.2 and I appreciate the help you provided very much.

Just a note: If you continue to offer credentials here or if the developer continues to accept them, your access to the forums may be limited.

Steve, as I said – I will choose my words in the future more carefully. I will not break the rules. Thank you.

@sterndata Topic is solved and thanks for reminding to the forum rules. I will not break the rules. Thank you.