Plugin Update

Hi @angelvoices2

I hope you are doing well.

The latest update is related to the Stripe field https://www.ads-software.com/plugins/forminator/#developers we didn’t modify anything in terms of email.

Do you remember which version were you using before?

Also please share your form using pastebin.com and Google drive so we can take a look at the email configuration https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

Best Regards
Patrick Freitas

Thank you for your reply. I appreciate. Well, it’s not the form on the front end that I’m talking about. It’s in the back end. It’s not in a grid like it was before. It’s all messy and in a big long scroll. I’m sorry…I can’t get pastebin.com to let me paste anything. I can put the screenshots in my google drive and send you the link? Does that work? Thank you.

Hello @angelvoices2,

Thank you for the explanation.

This sounds like it might be caused by a smaller screen size, or page zoom in browser. Could you please check if zooming out helps adjusting the rows properly. Usually you can do this with the keyboard shortcuts listed here.

If that still doesn’t help, please upload the screenshots, and share the links to view them. This may help us with identifying the culprit.

Best Regards,
Dmytro

Hi. Thanks for your help. BTW, I don’t know what version it was. I have had it for about a year if that helps. I am on a full desktop, not a small device. Zooming didn’t help. Please see screenshots here: https://drive.google.com/drive/folders/1n5675lRmYEivfiHa79Kb4oV7c7d0qATf?usp=sharing. Thank you. This happened after the update.

Hi @angelvoices2

Thnaks for screenshots, that helps a lot.

We were apparently a bit confused before as you mentioned “grid” vs “list”. A “grid” was never the way Formiantor displayed submissions, it was always a list and list only.

(note: what I mean by “grid” vs “list” you can see e.g. by switching your Media Library view between list and grid options).

But on the screenshot we can clearly see it’s definitely a broken list. There wasn’t anything changed in last update that could possibly cause this, unless some assets (JS or CSS) were not properly updated or there’s some cache interfering. Most likely, though, it’s an unexpected conflict with some other plugin (that may have also been updated).

—–

So please follow these steps:

1. first, if there is any kind of cache on site and/or on server (especially on server), fully purge it.

2. if that doesn’t help, please simply re-install the plugin (so we’d be sure that everything got installed correctly), this newest release.

If that also doesn’t change anything, it confirms an unexpected conflict in which case a full conflict test would be necessary to identify the cause. Here is how it goes:

1. make a full backup of the site; conflict test is usually a safe process but it’s always better to stay on the safe side anyway, just in case.

2. switch theme to Twenty Twenty-Four
3. and disable all plugin except Forminator

At this point issue should be gone so

4. enable your original theme back; if the issue comes back – you can skip the rest as we’d know that theme is causing conflict (so let us know what theme it is)

5. if the issue is still not happening, start enabling plugin back one-by-one after each one checking for the issue; once it starts happening again – note down the last enabled plugin and let us know about it (you can then enable the rest of your plugins back, without testing further).

Then, knowing if theme (and what is it) or some plugin (and which one) is causing that, we could look closer into it to find out why and how to fix it.

Kind regards,
Adam

Sorry, I guess I’m using the wrong terminology. It was previously a LIST, but it was in nice, neat delineated ROWS. Now, as you can see, it’s a big long scrolly, messy list. Yes, it’s definitely a broken list after update. I have purged the cache. Several times. If I reinstall the plugin, am I going to lose previous data?? I am using Theme 4 Press Evolve theme.

I disabled all plugins and checked Forminator. Still the same. I cannot find the issue.

Hi @angelvoices2

Thank you for response!

You won’t loose any submission/form data if you reinstall the plugin this way (which I would recommend anyway):

– download pluging zip file (from here) to your local drive

– then go to the “Plugins -> Add new” page and use “Upload” button there

– select that downloaded zip file and proceed with installation

– you’ll then be asked if to replace existing files with uploaded ones – so confirm replacement.

In essence, that will override plugin files that may possibly be corrupted and add any that may possibly be missing – but it won’t remove/break any DB data (and form configurations, as well as form submissions they are all stored in DB).

—-

If that doesn’t help and even switching theme temporarily to Twenty Twenty-Four doesn’t reveal conflict with them, then there might be some server level issue.

Often such issues can happen e.g. if some security rules were added to .htaccess. Do you recall if any changes of that kind may have been applied to server recently? Or some sort of restriction on access to folders on server?

Also, if you open browser console (CTRL+SHIFT+J hotkey in case of PC) while on that broken Forminator page and then reload the page – what errors are showing up there?

Kind regards,
Adam

Hi. Okay, I made sure WP was updated to the latest version. I reuploaded the plugin and did “replace.” Did not fix the issue. I switched the theme to twenty twenty-four. And that appears to have fixed the issue – in that theme. I put a screenshot for you in the google drive folder of how it looks in that theme and this is how it looked before in my own theme. https://drive.google.com/drive/folders/1n5675lRmYEivfiHa79Kb4oV7c7d0qATf?usp=sharing

Nothing has changed over here, no .htaccess rules have been applied on the server side, and we changed nothing with the current theme (Evolve Plus). All we did in WP admin was update the Forminator plugin. What can I do from here now? Thanks for your help.

Hi @angelvoices2,

I hope you are doing well today!

It sounds like you have done a good amount of troubleshooting already. Given that switching to the Twenty Twenty-Four theme resolved the issue, it’s clear that the problem lies with how the Forminator plugin interacts with your current theme, Evolve Plus.

• Ensure that your Evolve Plus theme is updated to the latest version. Theme developers often release updates to fix bugs or ensure compatibility with the latest WordPress and plugin versions.
• Review any theme-specific settings or options within Evolve Plus. Some themes include settings that can affect plugin functionality or appearance. It’s possible an update may have reset or altered a setting that previously allowed Forminator to function correctly.
• Browser developer tools can help identify JavaScript errors that might be causing the issue. Open your site with the problematic theme active, open the developer tools (usually F12 or right-click > “Inspect”), and check the Console tab for errors.
• If the Evolve Plus theme allows for custom CSS or JavaScript, it’s possible that existing customizations are interfering with the plugin. Try removing or commenting out custom code to see if that resolves the issue.
• If you are unable to resolve the issue through the above steps, reaching out to the support team for Evolve Plus could provide additional insight. They may be aware of the issue or have specific advice for making their theme work with Forminator.
• Enabling WP_DEBUG in your wp-config.php file can help identify any specific errors that occur when using the plugin with your theme. This information is crucial for diagnosing the problem.
  https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/

If available, use a staging environment to test changes without affecting your live site. This allows for more aggressive troubleshooting, such as resetting the theme to its defaults, without impacting your visitors.

Remember to backup your site before making significant changes, especially when updating themes, plugins, or WordPress itself, to prevent data loss or site downtime.

Kind regards,
Zafer

Alright, thank you. I understand. The only thing I did, however, was to update your plugin and that is when it made this broken list on the back end. I don’t have any custom CSS operating on this theme/site that I know of. and I am updated to the latest theme version of Evolve Plus. I did F12, however, I have no idea what I’m looking for there. Everything appears to be in order there. The theme authors are not the most helpful. So, I think at this point, I just need to find an alternative to Forminator that works with this theme out of the box. Thank you for your attention and help. I appreciate.

Hi @angelvoices2,

I understand your concern and am extremely sorry about the issue noticed.

To debug this further, I installed the free version of the Evolve theme on my test website but was unable to replicate the issue. It seems a Premium feature of the theme or a specific configuration on your website is conflicting and causing the issue. Debugging the issue without replicating the issue at our end is challenging. Unfortunately, as we do not have access to the premium features, what we can do here to help is limited.

Please feel free to get back to us if you need any further clarification, we are happy to help.

Kind Regards,
Nebu John

Hello @angelvoices2 ,

You didn’t get back to us for almost a week, so I will close the topic. But in any case, feel free to re-open it.

kind regards,
Kasia