Plugin update breaks site

  • Resolved danielgturner

    (@danielgturner)


    2 years, 6 months ago

    I have this plugin on a number of sites.
    When I updated the Elementor plugin it caused the site to go down – displaying “critical error ” message.
    If I disable the Elementor Header & Footer Builder plugin the site returns to normal(without the header/footer)
    Can you please suggest a fix

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter danielgturner

    (@danielgturner)

    I was able to get site to function with header/footer by reverting to a previous version of Elementor 4.8

    Thank you for responding! We are pleased to hear that the issue has been resolved and that you are now able to continue work with the previous version.

    I tested the most recent version, and it works fine on my localhost environment.

    If you require any additional assistance, please open a new ticket at https://brainstormforce.com/open-a-ticket/.

    Please take precautions to protect yourself, and I wish you and your loved ones good health! Have a beautiful day ahead. ??

    Thread Starter danielgturner

    (@danielgturner)

    Hi
    thanks for your reply
    Unfortunately I was not able to lodge a support ticket.
    This plugin is not in the support list of products and the contact form has a Purchase key as a required field

    Hello @danielgturner,

    To submit a support issue, you are not need to sign up for an account or log in. You may submit a ticket by going to the following URL: https://brainstormforce.com/open-a-ticket/ and filling out the blanks using your real email address. Please forward it to us. You may expect a response to the email you sent.

    You are going to have a fantastic day today.

Viewing 4 replies - 1 through 4 (of 4 total)
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