Plugin update failed with Wordfence

  • Hi,

    Been constantly having issues updating my plugins for the past year or so and only just noticed the problem goes away when I deactivate the Wordfence plugin.

    I’m using cloudfare and wp-rocket and every time I try to update any plugin I was getting a cloudfare error such as this one:

    Update Failed: <!DOCTYPE html> <!–[if lt IE 7]> <![endif]–> <!–[if IE 7]> <![endif]–> <!–[if IE 8]> <![endif]–> <!–[if gt IE 8]><!–> <!–<![endif]–> https://www.kitebud.com.au | 504: Gateway time-out <!–[if lt IE 9]><![endif]–> body{margin:0;padding:0} Error 504 Ray ID: 57d5e8369a0e84c4 ? 2020-04-01 22:57:36 UTC Gateway time-out <!– /.error-overview –> You Browser Working Hong Kong Cloudflare Working https://www.kitebud.com.au Host Error <!– /.status-display –> What happened? The web server reported a gateway time-out error. What can I do? Please try again in a few minutes. <!– /.section –> Cloudflare Ray ID: 57d5e8369a0e84c4 ? Your IP: 49.196.41.236 ? Performance & security by Cloudflare <!– /.error-footer –> <!– /#cf-error-details –> <!– /#cf-wrapper –>

    Can anyone tell me which setting I could change in my Wordfence settings to avoid getting failed plugin updates without having to deactivate the Wordfrence plugin ?

    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @kitebud

    This isn’t caused by Wordfence.

    The 504 response status code means that a server that was acting as a gateway or proxy did not receive a timely response from an upstream server.

    You will need to ask Cloudflare and your hosting provider to investigate and fix this for you.

    Thread Starter Christian Bulota

    (@kitebud)

    Hi @wfphil

    I can see the error message comes from Cloudfare, but how do you explain that when I deactivate Wordfence the problem goes away instantly ? It must be some kind of conflict between Wordfence and Cloudfare.

    I was hoping you could tell me which setting to change to avoid de-activating the plugin each time I want to make updates or install new plugins ?

    I already tried contacting Cloudfare and even my hosting provider. The only solutions I was given so far were to deactivate cloudfare or wordfence.

    There must some setting I can change to avoid getting this error

    Plugin Support wfphil

    (@wfphil)

    Hi @kitebud

    Thank you for the update.

    The issue isn’t with Wordfence. The 504 response status code is a hosting server error so your hosting provider is going to have to investigate and fix this for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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