Plugin update has crashed my website

  • Resolved danielbbamber

    (@danielbbamber)


    10 months, 4 weeks ago

    Earlier today, I updated the plugin and it caused a critical error to occur on my website. Now I cannot access my website nor WordPress for it.

    Here is the debug log code:

    [05-Jan-2024 02:44:06 UTC] PHP Warning: require_once(/home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php): Failed to open stream: No such file or directory in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php on line 239
    [05-Jan-2024 02:44:06 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php’ (include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php:239
    Stack trace: 0 /home2/hocakvmy/public_html/wp-includes/class-wp-hook.php(324): rc_ep_pro_plugin(”) 1 /home2/hocakvmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 2 /home2/hocakvmy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 3 /home2/hocakvmy/public_html/wp-settings.php(506): do_action(‘plugins_loaded’) 4 /home2/hocakvmy/public_html/wp-config.php(115): require_once(‘/home2/hocakvmy…’) 5 /home2/hocakvmy/public_html/wp-load.php(50): require_once(‘/home2/hocakvmy…’) 6 /home2/hocakvmy/public_html/wp-blog-header.php(13): require_once(‘/home2/hocakvmy…’) 7 /home2/hocakvmy/public_html/index.php(17): require(‘/home2/hocakvmy…’) 8 {main}

    thrown in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php on line 239
    [05-Jan-2024 02:44:06 UTC] PHP Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031
    [05-Jan-2024 02:44:06 UTC] PHP Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031
    [05-Jan-2024 02:44:06 UTC] PHP Warning: require_once(/home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php): Failed to open stream: No such file or directory in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php on line 239
    [05-Jan-2024 02:44:06 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php’ (include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php:239
    Stack trace: 0 /home2/hocakvmy/public_html/wp-includes/class-wp-hook.php(324): rc_ep_pro_plugin(”) 1 /home2/hocakvmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 2 /home2/hocakvmy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 3 /home2/hocakvmy/public_html/wp-settings.php(506): do_action(‘plugins_loaded’) 4 /home2/hocakvmy/public_html/wp-config.php(115): require_once(‘/home2/hocakvmy…’) 5 /home2/hocakvmy/public_html/wp-load.php(50): require_once(‘/home2/hocakvmy…’) 6 /home2/hocakvmy/public_html/wp-blog-header.php(13): require_once(‘/home2/hocakvmy…’) 7 /home2/hocakvmy/public_html/index.php(17): require(‘/home2/hocakvmy…’) 8 {main}

    thrown in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php on line 239
    [05-Jan-2024 02:44:06 UTC] PHP Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031
    [05-Jan-2024 02:44:06 UTC] PHP Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031
    [05-Jan-2024 02:44:07 UTC] PHP Warning: require_once(/home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php): Failed to open stream: No such file or directory in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php on line 239
    [05-Jan-2024 02:44:07 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack/includes/reviews-collector/start.php’ (include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php:239
    Stack trace: 0 /home2/hocakvmy/public_html/wp-includes/class-wp-hook.php(324): rc_ep_pro_plugin(”) 1 /home2/hocakvmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 2 /home2/hocakvmy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 3 /home2/hocakvmy/public_html/wp-settings.php(506): do_action(‘plugins_loaded’) 4 /home2/hocakvmy/public_html/wp-config.php(115): require_once(‘/home2/hocakvmy…’) 5 /home2/hocakvmy/public_html/wp-load.php(50): require_once(‘/home2/hocakvmy…’) 6 /home2/hocakvmy/public_html/wp-blog-header.php(13): require_once(‘/home2/hocakvmy…’) 7 /home2/hocakvmy/public_html/index.php(17): require(‘/home2/hocakvmy…’) 8 {main}

    thrown in /home2/hocakvmy/public_html/wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php on line 239
    [05-Jan-2024 02:44:07 UTC] PHP Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031
    [05-Jan-2024 02:44:07 UTC] PHP Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/hocakvmy/public_html/wp-includes/functions.php on line 6031

Viewing 4 replies - 1 through 4 (of 4 total)

  • Was able to temporarily solve this by commenting out the entire “Review Automation Integration” function in:

    /wp-content/plugins/bdthemes-element-pack-lite/bdthemes-element-pack-lite.php

    around line 232

    • This reply was modified 10 months, 4 weeks ago by abitofBaileys. Reason: specify line in file
    Plugin Author Shahidul Islam

    (@bdkoder)

    Hello @rowanism,

    We are sorry for this mistake. We already fixed the problem in our side and going to release a newer version within 30 minutes.
    Then please take an update and wish you will not face the issue again.

    Thanks
    Shahidul Islam

    Thread Starter danielbbamber

    (@danielbbamber)

    Thank you both for your responses, advice and help here.

    Hello?@rowanism,

    You are most welcome and Have a great time!

    Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Plugin update has crashed my website’ is closed to new replies.