plugin update issue

Hi @kaushik06 ,
Hope you are doing well.

We are really sorry to hear about the issue you are facing. I have checked this on my end using the BetterDocs plugin version 2.3.4 … however, I didn’t find such an issue. I tried to check the issue from the screenshot that you shared but the URL is not showing any content as it doesn’t exist. Will you please provide the screenshot or the screencast of the issue once again so that I can check and assist you?

Thank you.

see this image https://ibb.co/zJnZ0vd

same issue generated in one month ago
https://www.ads-software.com/support/topic/update-plugin-isssue/

Hi @kaushik06,

Thanks for sharing the screenshot. Will you please tell me which PHP version are you using on your end? Actually, it is recommended to use a minimum PHP version of 7.4 to use the plugin hassle-free.

Let me know how it goes after updating the PHP version on your end.

Thank you.

my PHP version is 7.2.34

Hi @kaushik06,

We have tested this with the latest version 2.3.4 but didn’t find such an issue. Will you please tell me which version of the BetterDocs plugin are you using on your end?

In the meantime, we are investigating this issue more deeply. We will let you know the update.

Thank you.

I am using 2.3.3 then after I update the plugin and crash my my website.

https://ibb.co/2KKRDDS<gwmw style=”display:none;”></gwmw>

Hi @kaushik06 ,

Thanks for letting us know. Will you please provide us with the site health and list of plugins/theme that you are using? You will get the site health information from the WP Admin Dashboard > Tools > Site Health > Info.

Hope to hear from you.
Thank you.

https://pastebin.com/rfANfuZv<gwmw style=”display:none;”></gwmw>

I was sharing my site health info yesterday. please solution my answer

Hi @kaushik06 ,

Thanks for sharing the detail with us. I have already forwarded the issue to our team. They are looking into this issue. We will let you know the update soon.

Thank you for your patience.

How to solve my issue?

Hi @kaushik06 ,
Hope you are doing well.

We have checked on our end by following the site health that you shared. But this issue was not reproduced on our end. It is happening due to any other issue on your website and we need to investigate your issue deeply to resolve this.

Will you please contact us here so that we can check the issue deeply? We will be glad to assist you.

Thank you.

• This reply was modified 2 years, 1 month ago by Amit Barai Alit.

Hi @kaushik06 ,
Greetings.

I am glad to inform you that we have released the latest version of the BetterDocs plugin (version 2.3.5). Will you please update the plugin to this version and check once if that resolves the issue?

Let me know how it goes.
Thank you.

Hello @kaushik06 ,
Hope you are doing well.

We didn’t hear from you since then. Can you please inform me whether the issue mentioned above is already fixed or not?

Let us know the update.
Thank you.