Plugin Updates Fail with error message but are Actually Successful

It may be worth reaching out to the plugin authors to let them know about the problem. They may have received similar reports from other customers, and may be able to pass this on to the EDD team.

Okay just tested and the issue also happens with Surecart.

I actually found an interesting thing. For plugin updates I can get it to work for a while. I’ve been testing this in multiple ways on a staging server.

I try to update a plugin and it errors out (but still updates). I then without refreshing the plugin page try to update another plugin. This plugin will spin forever and not update.

But at this point if I refresh the page I can then update any plugin without a problem until I refresh the cache. This is with NGINX and Redis Full-Page Caching and Redis Object Cache. If I refresh the cache then the problem starts happening again.

This also remains true across restoring a backup. For example I update a plugin and it errors out, I then without refreshing a page then try to update another plugin and it just sits their spinning. I then restore a backup for the site and am able to update plugins without problems until I clear the cache and then the problem happens again.

On my other server with the actual production site that has the problem it uses Varnish cache and Redis Object Cache.

I am not saying the caching is the issue as things were working fine before updating to WordPress 6.5.2 (which I believe is when the problem started)

@jeherve not convinced it is soley and EDD issue as the plugins listed also use WooCommerce and Fast Spring

@esilverstrike “Also does anyone know how to test this easier plugin update problem easier as I am going to run out of plugins to update? Is there a “test” plugin out there I can install and then has an update so I can use it to test any fixes?” yes simply change the plugin version number in the main plugin file to a lower number.

“Redis Object Cache” it could well be related – I haven’t really looked at the 6.5 code for updates but I THINK that to handle the Ajax part they MAY have introduced a transient and being cached longer than expected MAY create an unexpected state. It is only a theory.

I got a strange ‘impossible’ support request on on eof my plugins where an initial redirect apparently was happening after plugin deactivation an dnot being cleared, whislt the user never came back with deatils the only thing I could think of is something strange with plugin activitoes and object caching.

• This reply was modified 7 months ago by Alan Fuller.

Just done some more testing. I’ve been restoring my backup and clearing all caches.

I always usually update plugins via the plugin page but I decided to do it as a test from the Updates page. It looks like updating plugins from the update page always work. Furthermore, if I update 1 or more plugin from the updates page I can then go ahead and update others from the plugins page without problems. That is until I clear the cache and then the problem will come back to the plugins page.

BTW when updating the plugins from the update page the translation updates also happen at least for the first 2 (es_ES, zh_CN). The last 1 doesn’t update (I am not sure if it is because it is last or it’s just that specific file en_CA). All these translation files are for Elementor.

@michelleips Can you update plugins from the Update page?

@beccawitz thanks for the tip.

@michelleips FYI what I did above did not clear the issue, the plugin update failed issue is back along with the translations update failed issue.

So back to square one.

This is what Elementor Support just told me about the plugin and translations issue:

Our developer is currently working on it since it is not only on the Elementor part but also with the other 3rd party plugins and WordPress.

Plugins developer and WordPress are collaborating to investigate and fix it.

Apologies for the inconvenience and thank you so much for your patience.

I am closing this runaway topic.

If you need support then per the forum guidelines please start your own topic.

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