Problem with my commercial plugin

  • Hi,

    Ever since I have upgraded to WordPress 4.5.2 the Visual Composer plugin has not been working. It shows up, but does not allow me to add any new images to a gallery. The theme I am running is Salient. Both the theme and the plugin are up to date. My site is: https://www.wenonahwebster.com. Any help would be greatly appreciated.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey, did you upgrade Visual Composer to the latest version? That’s usually the issue with newer versions of WordPress and older versions of Visual Composer.

    Thread Starter Jade-Snow

    (@jade-snow)

    Yes, I have.

    Thread Starter Jade-Snow

    (@jade-snow)

    The version I have came with the theme, so when I updated the theme, it also updated the plugin. I have tried deleting it and reuploading. But it still isn’t working.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    We really can’t help with Visual Composer here. You’ll find support on their site, https://support.wpbakery.com/?_ga=1.161054525.103724035.1464101894

    Upgrading the theme doesn’t automatically upgrade Visual Composer, you usually have to do it manually for versions that come with a theme. But since you tried deleting and re-installing VC already, we can continue troubleshooting.

    At this point you have 2 options:

    1. You can begin disabling plugins one by one to find the one that’s causing a conflict with VC.

    2. Since you purchased a theme, I would contact theme developer to find out if there are any known issues. They will most likely ask you to do #1 to identify plugin that’s conflicting with Visual Composer.

Viewing 5 replies - 1 through 5 (of 5 total)
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