Plugin widgets not working properly

  • Resolved leoceros

    (@leoceros)


    2 years, 7 months ago

    The plugin’s widget are either displaying incorrectly or disappearing in frontend but working find in elementor editor. Also I’m getting a swiper jquery error. This happened on multiple sites including this. Please advise

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @leoceros ,
    Thanks for reaching out to us.

    I can understand that you are having some issues viewing the Elements of the ElementsKit plugin after saving the changes. I have checked your site and found the Widgets you have used(Icon Box, Accordions, etc.) of ElementsKit are appearing properly on the Frontend. I haven’t found any visible issues there.

    Sometimes, due to the Caching plugins, the changes made on the site take some time to impact. If you are not seeing them, would you please try clearing the caches completely from your site and browser as well? I hope it will help. If that doesn’t help, then kindly share some screenshots of what is happening on the Frontend after saving the changes. I will check and let you know an update as soon as possible.

    Regarding the Swiper error you have mentioned- I have checked the console of your site but haven’t found any error jQuery Swiper error. But, have found some errors from the easeScrollbar library of jQuery that are related to a plugin named Scrollbar-By-Webxapp(Screenshot). If that is the issue you are talking about, then would you please check by disabling that plugin? But, if the issue is something else, then kindly share some screenshots of the swiper library error that you’re having on your site. I will check and let you know an update ASAP.

    Let me know if there is anything else you need help with.

    Best Regards,
    Prosenjit

    Hello @leoceros,

    Hope you’re doing well. We haven’t received any update from you till the last response. Do you have any updates on this topic? Let us know if you need any further assistance. We will be happy to assist you.

    Best Regards,
    Prosenjit

    Thread Starter leoceros

    (@leoceros)

    Hello,

    It turns out the issue was with a caching plugin. It works fine now!

    Thank you for the assistance.

    Hello @leoceros,
    Hope you are doing well!

    I am glad that you’ve found what causes the issue. Feel free to reach us regarding any queries or clarifications. We will be more than happy to assist you with that ??!

    If you have the time and wouldn’t mind, we’d love it if you rate our plugin 5-Star on www.ads-software.com – https://www.ads-software.com/support/plugin/elementskit-lite/reviews/

    We are continuously working on improving our plugin and providing our customers with a fantastic experience. Genuine insights from customers like you will help our team to improve our plugin and help others to choose the right plugin. ??

    Thank you for your time and enjoy the rest of the week!

    Best Regards,
    Prosenjit

Viewing 4 replies - 1 through 4 (of 4 total)
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