plugin will not update

Hi,

Try de-activating + de-installing and then installing the current version – your settings will be kept.

David

Hi,

I am having a similar problem with your plugin all the time on a number of sites.

Plugin update starts – then just freezes and the website and WordPress admin are disabled with just the maintenance mode screen visible.

To overcome this I have to use FTP or C Panel file manager, rename the plugin to disable it, return to WordPress, which then works again and then reurn to rename the file again. After that it all works again.

Doesn’t happen with any other plugin and only started recently.

Sits have plenty of webspace and CPU resources and run on Apache web servers.

Les Bell

Hi Les,

Try de-activating + de-installing and then installing the current version – your settings will be kept.

When WordPress updates a plugin, it just downloads the new zip, and unzips it. The plugin itself doesn’t get involved. If something goes wrong with that, disk space is the most likely cause, but file permissions may also interfere.

David

Hi David,

I’ve tried that on one of the websites where I’m using your plugin.

I’ll monitor that site next time you issue an update and see if it has made any difference.

There are no problems on any of my websites with disk space, file permissions or CPU resources and this problem does not arise with any other plugin.

Hi David,

I’m afraid that did not work.

Shortly after re-installing (via WordPress) I was notified an update was available. Looks like the latest version is not being installed via WordPress.

Tried to update and same thing happens – frozen wordPress and website disappears with maintenance notice.

Disabled the plugin via FTP and all comes back again.

Enabled the pluin via FTP again and all now seems OK.

Very strange – are other reporting this problem?

Les Bell

Hi Les,

Installing the free version of UpdraftPlus and then immediately being offered an update sounds odd – or, are you looking for support with a paid version? If so, then, www.ads-software.com rules don’t allow commercial queries to be dealt with on their website – https://codex.www.ads-software.com/Forum_Welcome#Commercial_Products – so please post here instead: https://updraftplus.com/paid-support-requests/

Otherwise, can you let me know what version number shows as installed, and what version number you’re being offered an update too?

Best wishes,
David

Hi David,

I am using the free version (With Migrator add on).

I agree it is odd but that is what happened.

The version installed via wordPress was 1.11.5
The version it updated to is 1.11.9

Les Bell

Hi Les,

Try using the WP ‘Updates’ page instead of the ‘Plugins’ page – that gives more detail on what WP is up to when you update.

David

Hi David,

That is what I use.

Les Bell

Hi Les,

In that case, you’re not having the same issue as momshof (as he’s/she’s on the “Plugins” page) – it’d be best if you open a separate thread, and provide full info (e.g. screenshot), as I’d been assuming you were doing the same as him/her (see the www.ads-software.com forum guidelines about how they’d like us to use their forums here: https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post ).

David

Hi David,

The heading says” UpdraftPlus Backup and Restoration – plugin will not update”

That is why I posted here.

I have explained in detail what is happening on my websites a screenshot is not needed for that.

But, I will start another thread with the same info if you wish.

Les Bell

Hi Les,

It’s not particularly my wish – it’s the wishes of the www.ads-software.com folks who kindly provide the forum facility, and I think it’s important that we respect their preferences. They say (and they do reinforce this when they chime in on occasion) that threads should only be used for *exactly* the same problem as the first poster – note the very specific wording in the forum guidelines that they’ve published. They ask this because otherwise the first poster’s specific problem gets lost in the jumble of similar-but-not-exactly-the-same problems.

David

Hi David,

I await your response on the new thread I opened.

Les Bell