• Resolved jeanmorency

    (@jeanmorency)


    Dear developer,
    I was very interested in buying your plug-in so I installed the free version to see how it would perform on my site.
    Unfortunately, it turn out to be a very bad experience.
    Your plug-in broke my site.
    Worst I am unable to remove the code despite having removed the plug-in.

    For your information, I think the issue arise from a conflict between the theme (Themeisle NEVE), OneSignal Push Notifications and your plug-in.

    Despite removing your plugin and OneSignal, your code is still displaying on the page source code.

    <div class=”sliding-left sliding sliding-close” id=”advanced-floating-sliding-panel-1400″ style=”left: -5px; width: 5px;”><div class=”sliding-drawer drawer-close”><div class=”sliding-knob”><p></p></div><div class=”sliding-box” style=”display: none;”></div></div><div class=”sliding-drawer drawer-close”><div class=”sliding-knob”><p></p></div><div class=”sliding-box” style=”display: none;”></div></div></div>

    I would appreciate your assistance in resolving this matter.
    The issue happens on every blog post of my site.
    You will notice a huge Yellow Area covering the content of the page.
    This happens with Mozilla, Opera on a PC and on a mobile it happens on Brave.
    Prior installing your plug-in I did not had this issue.

    Can you tell me which file has been modified by your plug-in so I may go and delete what is stuck there.

    It would be nice to be able to use your plug-in. I would be useful for us.
    Thank you in advance for addressing our challenge.

    The page I need help with: [log in to see the link]

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  • Thread Starter jeanmorency

    (@jeanmorency)

    UPDATE
    The plug-in was NOT at fault for not removing.
    It was stuck in Nginx Cache.
    My apology for that.
    I am still interested in buying your product if we could figure out the conflict.
    Kind regards

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