Plugin working – file not changing

  • Resolved Medium Plus

    (@medium-plus)


    7 years ago

    Hello Michael,

    Thanks for writing an awesome plugin. I’m having an issue, where the plugin settings show an updated product count, but the file does not reflect an accurate log of the products.

    I should have 46 items active in the feed, but only 14 appear, which reflects the state of the feed from a few weeks ago.

    Any way to get the actual file to update? I’ve tried deactivating and reactivating the plugin, and have re-initialized the plugin also from settings.

    Thanks,

    Nick

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author AukeJomm

    (@aukejomm)

    Hey Nick,

    Did you try and manually update the feed?
    Did that also result in the feed not having all products?

    Could you create a screenshot of your feed settings?

    Thread Starter Medium Plus

    (@medium-plus)

    Yes, I tried manually updating the feed, no luck there either. Here is a screenshot. Since writing the post last night, now my feed is in error.

    Thread Starter Medium Plus

    (@medium-plus)

    https://www.dropbox.com/s/tcaq4cjc7lai1az/Screenshot%202018-02-26%2010.58.34.png?dl=0

    Plugin Author AukeJomm

    (@aukejomm)

    Mmm, it seems weird that there are two feeds in processing status. Only one should have this status and the other one should have the status “In processing queue”

    Did you use the “Clear feed process” button you will find in the settings page of our plugin?

    Could you also take a screenshot from this settings page?

    Plugin Author AukeJomm

    (@aukejomm)

    Hello @medium-plus,

    We are experiencing some issues with the newest version of our plugin. The last version of our plugin is quite a big update where a large part of the plugin is rewritten.

    Not everyone is experiencing issues with our plugin but there seems to be two type of issues whereas some feed users experiencing missing items in their feed and some users with WordFence installed are experiencing feeds that freeze and stay in processing status.

    For now the only solution is to downgrade the plugin to a previous version.

    You could use WP-Rollback to easily downgrade the plugin to a previous version until we fix the issue permanently.

    Or click here to download the 1.7.4 version of the free plugin

    We expect to come with an update and bugfix for the missing items today.

    Sorry for any inconvenience.
    If you have any question please let me know!

    Plugin Author AukeJomm

    (@aukejomm)

    Hello Nick (@medium-plus),

    How are you doing?
    Did you revert back to version 1.7.4?
    Was also wondering if you are a Premium user. If that is the case I would like to ask you to contact us via our website so we can help you solve the issue and get you a working version of the plugin.

    Please let me know what the status is.

    Thread Starter Medium Plus

    (@medium-plus)

    Hi Auke,

    Thanks very much for your reply. The solution was beyond what I am able to accomplish, and I decided to move on to another tool. All the best with everything!

    Thanks,

    Nick

Viewing 7 replies - 1 through 7 (of 7 total)
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