[Plugin: WP e-Commerce] Destroyed Entire Shop

Horrible technical support and assistance even if you pay

I’d argue with that assessment on the technical support, they do the best they can with the staff they’ve got. Lots of folks misunderstand the community forums; they assume that the staff will patrol those areas attentively when they have to focus more on the premium forums and support.

That said, I doubt it actually destroyed your entire shop. Feel free to shoot me an email at office [at] zaowebdesign dot com and I’d be happy to help you debug that issue, sounds like an easy fix.

Hey Justin,

I uploaded the older version and that made the shop work again. But I got the error message above and none of the shop urls worked. I was looking for the links that fix the url problems, but couldnt find them.

I will setup a development version of the site so I can work from that. If you can take a look when it’s setup it would be great.

Thanks,
David

Sounds great, looking forward to your email.

Thanks for your offer of help Justin, I will hold back a few months as there seems to be way too many issues with 3.8 and existing templates.

This is a development version of the site:
https://dev.anxietyuk.org.uk/shop/

It says: ‘There are no products in this group.’

Looks like the function ‘wpsc_print_product_list()’ has been removed, causing the categories list to disappear.

The checkout forms also seem to have been lost.

@thebeanieman,

Great looking website! I believe Michelle at Instinct has solved this error and has instructions on how to fix it on a blog post –

https://getshopped.org/getshopped-news/wp-e-commerce-plugin-you-have-not-lost-any-products-and-other-upgrade-problems-resolved/

Hope that helps. Of course, feel free to email me if you have any questions.

Thanks Justin, I will try it out when I get some free time.

I have upgraded to 3.8 again and did what that article said:

Update Products – That has got the products back
moving wpsc-category_widget.php – No error an more

If you compare these:
https://www.anxietyuk.org.uk/shop/
https://dev.anxietyuk.org.uk/shop/

Differences in the 3.8 version:
Categories List is wrong
Main Text is squashed up (missing line breaks)
Paging is showing the top and bottom controls together at top
Featured Products Title Missing
Products don’t show up in the same order
Products show aktt_notify_twitter: no
Product thumbnails are dead until the page has been loaded once
Footer is missing

This page: https://dev.anxietyuk.org.uk/get-involved/join-anxiety-uk/ has multiple paging and says: There are no products in this group.

Looks like I have been hit with template issues!

Hi thebeanieman

Thanks for your Feed Back

If you would like to use the old templates but the new plugin then you can just do that (of course please use the new category widget) just copy your old them files (products page single product etc) into your currently active WordPress theme this will load the old templates and not the new ones. As whatever is in the WP theme files gets priority and loaded first.

As for some of the issues your having with the new theme files I might be able to answer some of these for you

Categories List is wrong

You have an error did you manually copy the category widget from the wpsc-themes folder into your wordpress directory – It still looks like your using the old one as it has an undefined function call and them theme file is coming from your uploads directory – this wont work. you will need to manaully copy the new widget into the WP theme file.

Main Text is squashed up (missing line breaks)

The theme files are slightly different – you can put in a line break if you like – or I can help you do this if you need.

Paging is showing the top and bottom controls together at top

I believe you can change the setting as to where you want your paging to be in the store > settings presentation

Featured Products Title Missing

The Featured products must be selected – have you highlighted the star to show you want these products featured? The feature products now have its own template so you can easily add in whatever text you like and style it to suit.

Products don’t show up in the same order
How are they been ordered in your presentation settings?

Products show aktt_notify_twitter: no
This is due to a plugin your running – if you open up or edit your products you will notice in the custom meta area that this line of text has been added in from your twitter plugin – delete this and it will go away.

Product thumbnails are dead until the page has been loaded once

Product thumbnails for me loaded first time? – what browser are you using? This could be a browser bug that I would be happy to resolve for you.

Footer is missing

You will just need to put a call to your footer at the bottom of the products pages

I hope this helps you – if you like feel free to email me:
[email protected] and I can help you work through your upgrade and complete these changes.

Thanks
Michelle – GetShopped.org

Hi Michelle,

Thank you very much for your help. I will reply when I can test out your comments and provide feedback. I honestly thought I was on my own to fix these issues.

Thanks,
Beanie

No worries – your definitely not on your own to fix these ones – if you checkout the blog posts on getshopped there are alot of fixes there!

The getshopped forums is probably a better place to go for issues as they are been monitored pretty heavily to make sure everyone is getting on ok with upgrades!

Please send me an email if you have any question or need any help – I am more than happy to help you with your problems ??

Hi
Just updated to wp e-c 3.8 with the result on productpage “there are no products in this group”.
See https://www.stebra.com (page bottom).
I have looked for and found that many have got that problem, and I have also tried some sugestions for fixing the problem without solving it.
Can anybody help please?

Stebraman