[Plugin: WP e-Commerce] Don’t be fooled – buggy plugin, little support

Oh please. Even our own website uses Paypal and it still works… you must have done something wrong.

We do our best in the forums but unless people offer very specific details so that we can fix any your specific bug then we can’t possibly help… if you email me personally with the subject “yo dan wp e-commerce help” I’ll spot you and I’ll get somebody to take a look and if its our fault we’ll fix it for you on your site for free – if its your fault and you’ve been playing with the code then you are on your own ??

Here are TONS of working e-Commerce sites:
https://www.instinct.co.nz/forums/forum.php?id=5

I don’t remember seeing a support request from you. If you’d like to try again, I’d be happy to take a look at it for you.

My site uses this plugin with Paypal and many others that I maintain do the same and I have no issues.

Hope to hear from you soon.

https://www.stasticdesigns.com

This is what I’m talking about guys – I put in my original post that I didn’t know what the table names were, and am pleading with anyone to tell me so I can completely delete the plugin from our servers and try a fresh install. Why can’t you guys give me this info!?

Mufasa, stastic, you didn’t provide your emails so how can I contact you????

You go on the site and click ‘contact’ ???

Actually, don’t bother them… here it is:
https://www.instinct.co.nz/forums/topic.php?id=2426

Thanks deMelo…but if he can’t click “Contact Me” on my site, not sure if that link will do the job!!

Here are the tables that WP Ecommerce creates.

wp_also_bought_product
wp_cart_contents
wp_cart_item_extras
wp_cart_item_variations
wp_collect_data_forms
wp_currency_list
wp_download_status
wp_extras_values
wp_extras_values_associations
wp_item_category_associations
wp_product_brands
wp_product_categories
wp_product_extra
wp_product_files
wp_product_images
wp_product_list
wp_product_order
wp_product_rating
wp_product_variations
wp_purchase_logs
wp_purchase_statuses
wp_region_tax
wp_submited_form_data
wp_variation_associations
wp_variation_priceandstock
wp_variation_values
wp_variation_values_associations
wp_wpsc_categorisation_groups
wp_wpsc_coupon_codes
wp_wpsc_logged_subscriptions
wp_wpsc_productmeta

hy !

i’m sorry but i don’t click on your link, please can you send me wp_extras_values and wp_extras_values_associations…

Thanks!!!

What?

I think he wants the tables?

stastic and mufasa – you guys are total [moronic name calling deleted]. you need to learn how to interact with people in a customer service setting. your attitude here says everything about why your product is so buggy and why so many folks have issues

Thank you for the complement. But I do believe you “started” the general attitude on this post with the title you chose. Good luck.

Erm. strategicblend.
I don’t know, but your attitude does not directly encourage people to help you.

Of course i really see what’s written in this thread, and speaking of dicks, sorry to say this, but i only see one person here not being polite. And that’s you. Have a better attitude will help you a lot more.

Cheers

I’ve been looking all over for a solution to my support issue. I’ve asked in the forums and received no useful help. So I was here looking in one last place in the hope that maybe someone else had asked a similar question and had it answered.

I too am genuinely frustrated with the level of support I’ve been able to find. This plug in is fantastic but it doesn’t do everything perfectly and we users need help. I’m not trying to be insulting or cause a problem, but it seems to me that throughout all the threads I’ve read one thing is consistent. Any sort of decent or criticism is not met with a genuine desire to help and fix the issue; it is usually met with venom and defensiveness. Sarcasm really has no place in customer service. You will not keep customers long if you blame them and mock them for troubles that they are having with your product. I understand that there are probably a lot of user caused issues, but it’s very important to point this out politely.

As I see it, strategicblend voiced a valid complaint that he can’t seem to get any useful support for this plugin, then asked again for the help he needs. It was was mufasa who responded sarcastically with his “oh please…” and then continued on to tell strategicblend how wrong he is. Instead of politely addressing his problems, he just made blanket assumptions that because the program is perfect it must be stratigicblend’s error because so many other people have working sites that use it. And it was stastic who insulted by suggesting that strategicblend was too stupid to click a link. That was really unfair, and strategicblend has a point. It IS hard to get help on the forums.

Please don’t take my interjection as anything more than a sincere attempt to stand up for what’s right and too also pass along some constructive criticism that could help improve your product.

Frustrated with the lack of support for a FREE plugin? Maybe you should go to elance.com or hireafreelancer.com and ask them how much it will cost to create a plugin. After you spend $2000 or more creating your own plugin, you’ll get to pay again when you update WordPress?

That definitely sounds like a better solution if you would rather complain that take the help that is give to you at no charge.

What is everyone’s problem with criticism? People seem to have the attitude that if you don’t like it you don’t have any right to speak up. Think of how many people who’s time we’re saving right now by warning them away!

Besides, BHopkins, there is no help free of charge to “take”. It basically makes the plug-in useless for many people. I suppose we could all shut our mouths then shrug our shoulders and toss the plug-in into our virtual waste baskets as a huge fat dud only because it’s free. Yeah we could do that. What a waste of time for the developer though.

Isn’t the point of a beta to receive criticism in order to improve the product and work out the bugs?

But this plug-in is not entirely free. They are selling upgrades, that function on top of the free portion. How can I pay for an upgrade if they can’t even help me get the foundation for it to work? Sadly the support for the gold version is no better.

Unfortunately it is frustrating because this plug-in is absolutely perfect in every way except one. And it’s a small glitch. Just a glitch that probably has an easy fix. But I can’t seem to get anyone to take me seriously. Sooner or later I will have to abandon the plug-in and hire that freelancer anyway. WHAT A WASTE OF MY TIME!