[Plugin: wpStoreCart] crashes Firefox

  • Installing wpStoreCart Pro (and trying regular wpStoreCart) crashed WordPress and Firefox repeatedly (uninstalled wpStoreCart and it worked fine – also tested with 3 different themes). Dashboard and all other WordPress admin pages work until clicking on wpStoreCart settings. Took 5 days to get a response to first support request. Another 7 days to get another reply saying he was very busy and thought it was an issue with my server (checked with my server and the problem isn’t there). I never heard back after repeated email queries to follow-up. This was 6 weeks ago. This is the first complaint email I’ve ever posted publicly before. Feel very frustrated.

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  • Plugin Author jquindlen

    (@jquindlen)

    Sara,

    I understand you feel frustrated, and indeed I would feel frustrated in your position as well, but I would like to do whatever I can to help reverse your position and leave our business relationship in a better state than it is in now.

    Last I heard from, you said:

    I’m disappointed your cart didn’t work out. I guess with my system and how busy you are it just isn’t viable for you. Thanks anyway. All the best.

    At the time, I was extremely busy, but I had spent a few hours trying to fix your issue to no avail, as I could not even recreate the issue you described at all. I was so busy in fact, that I hired dedicated support staff to deal with customer issues so that I wouldn’t have situations like this happen… where a support email got lost in the cracks. Luckily the support staff I have now are excellent, which allows me to focus on coding new features into wpStoreCart.

    Anyway, I’d be happy to refund your purchase and please accept my sincerest apologies.

    ~ Jeff

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