[Plugin: wpStoreCart] I don't receive the tickets replis for paid users

  • I’m writing here because this forum notification system of replies WORKS FINE.
    On this forum the WpStoreCart support team wrotes that they have replied to my ticket in ten minutes… well, if it is TRUE thank you, but I have never found your replies!
    Where can I see those?
    In your forum I can’t find any reply. You can easily check it here: https://wpstorecart.com/forums/?cid=4&show=1426
    You can say that the forum is for users only and your staff doesn’t reply ever. I know that!
    But If I check my page of tickets I can see the title of the tickets written in the end of the page, but if I click on the title nothing happen. I’ve NEVER RECEIVED any email from you that advice me that you replied to me.
    How can I know that you replied to me?
    Where can I see your replies?
    Are you sure that you don’t have any problem with your support ticket reply system?
    WHY WHEN YOU REPLY TO ME ON THIS FORUM I CAN SEE YOU REPLIES AND WHEN YOU REPLY ON YOUR SUPPORT TICKET SUPPORT I CAN’T SEE ANYTHING?

    Do you REALLY THINK that it is funny for me to write that you don’t reply when, instead, you did? (at least you say so).

    PLEASE CHECK YOUR SYSTEM AND SEND TO ME YOUR REPLIES.
    IF THE PROBLEM IS A MALFUNCTION OF YOUR SUPPORT TICKET REPLY SYSTEM, MY APOLOGIES!
    But it is not my fault if I have never received any communication about your replies.

    Last march, when I opened a ticket, you replied to me and I received a notification message about that. This time I’VE NEVER RECEIVED ANYTHING!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    miomovie? Take a moment and please give this a read.

    https://codex.www.ads-software.com/Forum_Welcome

    Particularly the part labeled “The Bad Stuff” as in don’t post in all-caps, it comes across as shouting and is considered rude.

    In your forum I can’t find any reply. You can easily check it here

    That link you’ve provided is to another forum and has nothing to do with this one. Coming to this forum to to vent isn’t useful, and that site provides a contact link. Please use that instead.

    tl;dr This has nothing to do with www.ads-software.com, please take it outside.

    Thread Starter miomovie

    (@miomovie)

    My apologies!

    You have the right.

    Please forgive me.

    Regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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