• Resolved tutumu

    (@tutumu)


    Hi,

    The plugin does not work fine after updateing to the last version:

    • My slider is not shown at the front (it’s only shown the charging icon)
    • When I tried to save changes in the slider at the backoffice, I get this error:
    {"message":"Request failed with status code 403","name":"Error","response":{"data":"\n\n\n\t403 Forbidden\n\t\n\n\n

    \n\n\tA potentially unsafe operation has been detected in your request to this site
    \n\tYour access to this service has been limited. (HTTP response code 403)
    \n\tIf you think you have been blocked in error, contact the owner of this site for assistance.
    \n\t\t\t\t
    \n\t\tIf you are an administrator and you are certain this is a false positive, you can automatically allowlist this request and repeat the same action.
    \n\n\t\t\n\t\t\t
    \n\t\t\t
    \n\n\t\t\t\n\t\t\t\t
    I am certain this is a false positive.
    \n\n\t\t\t\tAllowlist This Action\n\t\t\t
    \n\n\t\t\tAll set! You can refresh the page to try this action again.
    \n\t\t\tSomething went wrong allowlisting this request. You can try setting the Firewall Status to Learning Mode under Web Application Firewall in the Wordfence menu, and retry this same action.\n\t\t
    \n\t\t\n\t\t
    \n\t\n\tBlock Technical Data
    \n\t\n\t\t\n\t\t\t\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\t\n\t\t\n\tBlock Reason:
    A potentially unsafe operation has been detected in your request to this site
    Time:
    Thu, 25 Jul 2024 7:07:23 GMT
    \n\n\t\n\t\t\n\t\t\t\n








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    \n\t\t\n\t\t\tAbout Wordfence
    \n\t\t\tWordfence is a security plugin installed on over 5 million WordPress sites. The owner of this site is using Wordfence to manage access to their site.
    \n\t\t\tYou can also read the documentation to learn about Wordfence's blocking tools, or visit wordfence.com to learn more about Wordfence.\n\t\t\n\t
    \n\n\tClick here to learn more: Documentation
    \n\tGenerated by Wordfence at Thu, 25 Jul 2024 7:07:23 GMT.
    Your computer's time: .
    \n
    \n\n","status":403,"statusText":"","headers":{"cache-control":"no-cache, must-revalidate, private, max-age=0","content-length":"19601","content-type":"text/html; charset=UTF-8","date":"Thu, 25 Jul 2024 07:07:23 GMT","expires":"Sat, 26 Jul 1997 05:00:00 GMT","pragma":"no-cache","referrer-policy":"no-referrer-when-downgrade","server":"Apache","vary":"Accept-Encoding"},"config":{"method":"post","data":{},"headers":{"Accept":"application/json, text/plain, /","X-DEPICTER-CSRF":"cc74c1b3d9","X-DEPICTER-CKEY":"8qS8NwkOOZsPtJHCLdDJ8gNc0_bKvA5LVl1G6zYZwEE"},"baseURL":"https://akraclima.com/wp-admin/admin-ajax.php","transformRequest":[null],"transformResponse":[null],"timeout":150000,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"cancelToken":{"promise":{},"reason":{"message":"New request initiated."}},"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false}},"request":{"_method":"POST","_url":"https://akraclima.com/wp-admin/admin-ajax.php","_requestHeaders":{"Accept":"application/json, text/plain, /","X-DEPICTER-CSRF":"cc74c1b3d9","X-DEPICTER-CKEY":"8qS8NwkOOZsPtJHCLdDJ8gNc0_bKvA5LVl1G6zYZwEE"},"_startTime":"2024-07-25T07:07:25.614Z"}},"config":{"method":"post","data":{},"headers":{"Accept":"application/json, text/plain, /","X-DEPICTER-CSRF":"cc74c1b3d9","X-DEPICTER-CKEY":"8qS8NwkOOZsPtJHCLdDJ8gNc0_bKvA5LVl1G6zYZwEE"},"baseURL":"https://akraclima.com/wp-admin/admin-ajax.php","transformRequest":[null],"transformResponse":[null],"timeout":150000,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"cancelToken":{"promise":{},"reason":{"message":"New request initiated."}},"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false}}}

    Please, help me.

    Regards.

    • This topic was modified 2 months, 4 weeks ago by tutumu.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter tutumu

    (@tutumu)

    Hi.

    Solved. It’s a problem of compatibility with the W3 Total Cache (JavaScript minimization). I will contact with this plugin support.

    Regards.

    Thread Starter tutumu

    (@tutumu)

    Sorry, I update again…

    Problem at the front is solved by disabling Javascript minimization in the W3 Total Cache plugin.

    But the error when I try to save chages in any slider (at the backoffice) of Depicter module continues…

    Regards.

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    Hi, thank you for contacting us and following up.

    I’m glad you were able to resolve the front-end issue. As you know, JavaScript minimization can often cause problems for plugins.

    For the other issue, it seems the problem is related to the Wordfence plugin. Please refer to our guidelines for the solution:

    https://docs.depicter.com/article/262-403-error

    And let me know the result

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    @tutumu ,
    I hope you are doing great. Since I did not receive any replies for a long time.
    I mark this topic as a resolved one so please open a new ticket in case you still need my help.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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