Plus sign not working in FAQ main page

Hi Louis,

Thank you for using my plugin.

On the front page of your site there is some javascript loaded into the header. Line 261 tries to call a function called dcMegaMenu(). That function doesn’t exist at the time it’s requested so all javascript functionality is stopped. Restore the missing function and unless there’s another error further down, my FAQ’s will start working again.

Thank you John, Its been fixed. I did as you advised. The function truly was missing.

Thanks

Hello! I’m facing the same problem since I upgraded to WordPress 3.7.1. But I did’t understand how to solve the problem. Can you explain step by step where I have to modify?

Thank you so much ??
Claudia

Hi Claudia,

Troubleshooting these problems can be a major pain, but unfortunately there is no silver bullet and no concrete steps to take to fix the problem because each situation is unique.

If you can send me a link to your site where the FAQ’s aren’t working I can most likely point you in the right direction.

Hi John, unfortunately you can’t reach the website since is not online yet. But here you can see a screenshot of the faq page: https://www.autobynet.it/faq_page.jpg
Any idea?
I hope to go on using this plug in because it was the best!
Thank you ??
Bye bye
Claudia

Unfortunately it doesn’t look like you’re using my plugin on that page, at least based on what I can see. To operate my FAQ plugin you would enter [faq] on a post or page. I don’t use shortcodes like [bc_group] or [bc_collapse]

I thought [bc_group] and [bc_collapse] were shortcodes of the plugin… I didn’t put them in the faq page…
Anyway, I disactivated and activated again the plugin, I entered [faq] on the faq page and now the problem is fixed.
This is a mistery…
Thank you ??