PMP Discord not giving role to user

  • Resolved panostz

    (@panostz)


    4 months, 1 week ago

    Dear Support.

    We got a hug problem with the PMP Discord.

    Please check bellow for description

    Working Flow: User gets a premium membership on PMP and in few seconds PMP updates the role on the discord server

    Not Working Flow:

    1) User gets the premium membership on PMP but it never updates to Discord Server with the particular role. I got to run “Run API” and then it gives the role

    2) User gets the premium membership on PMP, it gives the new role on Discord Server but out of the blue it takes back the role and never giving it back. Again I have to run the “RUN API” for the particular user to give back the role.

    This creates a very bad User Experience and a lot of tickets complains from customers.
    Also in order to safegaurd this we got to be on top every minute in order to manually fix our issues.

    Could you please assist?

    Regards
    Panos

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter panostz

    (@panostz)

    I see a lot of users have the same issue.

    Maybe a cronjob would help to check every 5 minutes or so? Is it gonna be very intensive for my server?

    Please assist ??

    Plugin Support Younes

    (@vanbom)

    I suggest advising users to disconnect and then reconnect using the ‘Connect to Discord’ button on their profile page.

    This should resolve the issue.

    Thread Starter panostz

    (@panostz)

    hey there Younes,

    I can’t really get how is this a solution. User have already connected with discord and it’s mandatory upon signup or purchase of membership to connect with discord.
    Thus, Users one member list always have their discord connected.

    Thread Starter panostz

    (@panostz)

    Hello @vanbom Any update on the matter? Yesterday 2 new members joined and the plugin did not give them their discord Role. I had to do it manually.

    Please assist

    since plugin use action scheduler library for polling pending members the role management depends upon site traffic.

    you can ask your hosting to schedule pull wp-cron.php every 5 minute for better management

    Thread Starter panostz

    (@panostz)

    Well for whomever has the same issue

    I did not wanted to have a cronjob cause its resources intensive.

    What I added and its quite better ( but not 100% )

    Go to PMP settings- > Discord Settings -> Advanced

    How many times a failed API call should get re-try -> 20
    Set job queue concurrency -> 1
    Set job queue batch size -> 1

    excellent,

Viewing 7 replies - 1 through 7 (of 7 total)
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