PNG problem

  • Hi, the plugin looks pretty good, well, I have only ImageMagick 6.9 installed on the server and choose both options, do not convert PNG to WebP and AVIF format.

    Confirming by “Start Bulk Processing” on the top all PNG on my site went black, so I guess, this option doesn’t have any effect?

    ty

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @agramonis

    The options ‘Do not convert PNG’ work in our tests.

    Would you send us a debug zip from the system information page of the plugin to help further identify the issue?

    All the best,

    Thread Starter Agramonis

    (@agramonis)

    Sure, to which address?

    Plugin Support nicholas2019

    (@nicholas2019)

    @agramonis , you can send the debug information to us at support(a)wpvivid.com or directly through CompressX’s system information page in your WordPress backend.

    To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.

    Kind regards.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello @agramonis

    We checked the optimization log and found that the option ‘Exclude PNG’ was not checked.

    Would you please try it again and make sure to save changes after configuring the settings?

    All the best,

    Thread Starter Agramonis

    (@agramonis)

    Hi, tried again, unfortunately after some time I get the message “Task timed out”.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello @agramonis

    You can try to decrease the value of?‘XX images processed per ajax request’ on the plugin Settings page and see if that helps.

    All the best,

    Thread Starter Agramonis

    (@agramonis)

    Hi, I decreased the value to 1 image, same result, task timed out.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello @agramonis

    We are going to check your debug zip and get back to you shortly.

    All the best,

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.