Podcast Player Not Showing

  • Resolved Scott DeLuzio

    (@scottdeluzio)


    3 years, 3 months ago

    I just noticed that the podcast player is not showing on any of my episodes. It usually would appear at the top of each episode page, but now nothing shows up.

    I am using the Beaver Builder theme and page builder, which previously worked fine. I’ve seen several reports of this not working on other sites, and wanted to add my issue here as well.

    Edit: I followed the advice given in another support thread and rolled back to version 2.9.5 of SSP and the podcast player is back. I will stay on this version for now until the issue is updated.

    • This topic was modified 3 years, 3 months ago by Scott DeLuzio. Reason: Added corrective action

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support keleigh824

    (@keleigh824)

    Hi @scottdeluzio

    What version did we lose the player on for you? 2.9.7? For your Podcast > Settings > Player, what is your media player locations and position settings?

    Thread Starter Scott DeLuzio

    (@scottdeluzio)

    Hi @keleigh824
    I was using 2.9.6 before reverting back to 2.9.5.

    Media player locations: Full content
    Media player position: Above content
    Media player visibility: Everybody
    Enable Player metadata: checked
    Show Subscribe URLs: checked
    Media player style: HTML5
    Player mode: Dark Mode
    All other options are checked

    Plugin Support keleigh824

    (@keleigh824)

    @scottdeluzio

    Would you mind upgrading to 2.9.7 and seeing if that helps? 2.9.7 fixed an issue with the player disappearing with the Elementor framework, I’m curious if that same issue caused the player to disappear from the Beaver Builder framework (and therefore this release should fix it).

    Be sure to clear any browser caches as well. ?? Just to make sure older versions of the page aren’t cached.

    Thread Starter Scott DeLuzio

    (@scottdeluzio)

    Great, thanks for that update. It seems to be fixed on my end now. I checked in several browsers and everything seems to be working.

    Plugin Support keleigh824

    (@keleigh824)

    @scottdeluzio

    Great to hear! If you experience any further trouble, let us know.

Viewing 5 replies - 1 through 5 (of 5 total)
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