Point System duplicate fields BUG

Hi @antoine38

I would be more than happy to assist you today.

If you check both metas they are sigly different:

meta 1: ends with “points_awarded” and has the value “265”

meta 2: ends with “new_points” and has the value “10”

Those metas are used by GamiPress to meet the different internal amounts like the current balance and the total points earned (which is different of the current balance)

Regarding Leaderboards, since is a premium add-on you may need to open a support ticket since we can not bring support for premium add-ons here in the WordPress forums

Hope it helps!

The problem with what you said, is that its not true. I just showed you a few logs, but I have a lot of them, and so I can tell you, that the new meta didn’t exist prior to that.

And anyway, the problem is not with the leaderbord, it works perfectly.

The problem is with gamipress AND buddyboss. In buddyboss, like I showed in the screenshot, it don’t shows the correct field. And that happened after the 15.01.2023. Before that it was showing the correct field. Then the other one get created, and it replaced what was showed in Buddyboss.

It means that its not shwoing anymore the right amount of point in the different Buddyboss pages. And thats a part of the free plugin. So you should just fix it, I don’t need to contact the support for that.

Now if you don’t to fix it, don’t fix it. But that would mean your free wordpress plugin is not working as intended, its buggy, and should not be listed in the wordpress directory.

Hi @antoine38

Those metas have been here from years ago and GamiPress where working in that way almost from its release to have different amount separated to meet different information from the user.

Have you checked if you have any cache plugin installed that displays a cached version of our points balance amount?

In the update you mention from our BuddyBoss, there was an improvement of a internal listener, that part about display the user points was not touched for months and they are yet displaying the current user points balance (also in the admin user profile, here you see the correct user points balance)

Hope it helps!

I have no cache plugin installed, because its a membership website. And the problem is there already a long time. Anyway, in buddyboss AND in the user profile the point balance is wrong, it don’t show the current user point balance: https://nimb.ws/7vno5d

And maybe this field was already there, but it was not used in this way. Before the 15.01 on my website, the points were completely different. But after the 15.01, gamipress begann showing everywhere, that the point balance was 0 for every users. As if it reset the points for everyone. But actually like I showed you, the points were not reset. It just created a new fields to count the points, and showed them instead of the previous field.

I’m 100% sure about all of this, I have logs etc. and I took a lot of time to understand what happened. Now I don’t say it was because of a buddyboss or gamipress update. I don’t know what happened, but anyway, it don’t shows the right amount of point. Only the points that my users gained after the 15.01. (and the problem is for the two type of points I use.)

So I would appreciate it, if you could stop finding excuses and begin to look for a real solution.

Hi @antoine38

Then the unique way that this could happen is that something in your site has deleted your users metas

GamiPress stores the user points balance in the meta with name “_gamipress_{points-type-slug}_points” thats the real meta where the current balance gets stored, if this meta gets removed, GamiPress automatically will initialize it again

and I’m sorry if you think that my previous comments sounds like “excuses” but in background I wanted to “explain” you the internal workflow of GamiPress and the meta for the user points balance is the same from the GamiPress release (7 years ago) and with the time we added new metas for other metrics, but they are NOT involved in anyway in the display of the user pionts balance

I’m just loosing patience, because you look for every possible reason not to solve the issue. Like I said 100 times, I have the logs, the meta didn’t get deleted, and it continue being used AND updated by gamipress after that. But Buddyboss and even the profil page on the backend stoped using the old meta and started using the new meta. Are you going to investigate and solve this bug, yes or not? And its my last post here, I don’t have time for another lame excuse.

Short anwers to do not make you waste time: We revised, double checked and tested, everything is working as should be, the code is looking for the same meta from years ago and anything was changed here