Points all reset to zero

  • Resolved launchmoxie

    (@launchmoxie)


    7 months, 3 weeks ago

    I don’t know if this is related to the recent update, but several of my quizzes had their points reset to 0 (zero) value, making the quiz worthless. This happened on multiple choice questions and point system valuation.

    Of course, I updated all the points and the quizzes work fine now — but now I have to test ALL my quizzes (I have several) for this issue. Is this a known issue?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Dear @launchmoxie,

    I hope this message finds you well.

    Thank you for reaching out to us.

    Currently, we have not encountered such an issue on our side. However, I will discuss this matter with our technical team to investigate further.

    Rest assured, I will keep you posted with any updates as soon as possible.

    Regards,
    Sumit

    Dear @launchmoxie,

    Thank you for your patience.

    We’ve conducted several attempts to replicate the issue you’re experiencing, but so far have been unsuccessful. To assist you further, could you please provide the following information:

    1. The current version of WordPress you’re using.
    2. Your PHP version.
    3. If possible, could you provide a screenshot of the site health page?
    4. A list of activated plugins and themes.
    5. If possible, please provide the error log file.

    This additional information will greatly aid us in diagnosing and resolving the issue. We appreciate your cooperation and look forward to your response.

    Regards.
    Sumit

Viewing 2 replies - 1 through 2 (of 2 total)
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