Points and order status ?

  • Resolved joy0114

    (@joy0114)


    1 year, 6 months ago

    Hi,

    Does this plugin only assign points for an order in status “wc-completed” ?

    I wonder about that because I use the plugin of a shipping agent (colissimo) and their plugin automatically switch order to a new status (colissimo livré – shipped) without going through the status “wc-completed”.

    And I notice an order without points earned.

    I tried to manually assign points: not possible , just a pop up telling me “click here” and a button “OK” …

    Could this lack of points earned and the impossibility of adding points to the customer, be due to the fact that the order status is not in “wc-completed” ?

    Thanks a lot !
    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hey ,

    Thank you for using our plugin,

    Currently, our plugin reward points on two status which is “processing” and “completed” so we suggest you to connect with our support team and they will surely assist you with it.

    Regards

    Thread Starter joy0114

    (@joy0114)

    Hi,

    Ok, thanks a lot for your answer.
    I’m going to do that.

    Have a good day.
    Best regards

    Plugin Author WP Swings

    (@wpswings)

    Hey ,

    Great!, we are more than happy to help you.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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