Points not updated for one customer

  • Resolved raytan12

    (@raytan12)


    10 months, 2 weeks ago

    Hi,

    I am using the free version of your plugin and something strange happened..

    Our setting is that customers will get 1 point per order amount. So meaning that if a customer purchase an amount of $100, he/she will get 100 points.

    This works on most of our customers but there is one customer that after we mark the order as completed, her points did not increase… May I know what could be the cause?

    In fact, this happens to all her orders… but for other customers, most of them gotten the points after we mark order as completed.

    Appreciate if you can share where can I look at for this strange issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello @raytan12 ,

    Thank you for using our plugin,

    In reference to your query, please let me know the user role of the customer who is not receiving points because our plugin only works for the registered user and may be the customer who is not receiving any points is guest user.

    Regards

    Thread Starter raytan12

    (@raytan12)

    Hi,

    I just checked that the role of the user is ‘customer’ and she is registered with an account with the site (just like other users).

    Is there any other area to troubleshoot for the cause of this issue?

    Plugin Author WP Swings

    (@wpswings)

    Hello ,

    We need to check this issue on our end in that case because the issue is faced by only a specific user and if there was an issue with our plugin then it must be for all users.

    Please raise a ticket connecting with our support team

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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