Poll with type “Text” doesn’t show result message

  • Resolved porturabo

    (@porturabo)


    1 year, 5 months ago

    I have a poll with type text, and I selected option “Maximum number of attempts per user”. Also, I set “Detects users by” to “Cookie and IP”. However after user submitted the answer the message which I setup does not visible. I think it is because the error with JSON response as I can see it is broken somewhere but I can’t detect where specially since the response is huge. I assume somewhere where HTML part created, since I see strange behaviour in this part:

    "active_date_message_soon":"<p style=\\\"text-align: center;\\\">The poll will be available soon!<\/p>

    However, if I reload the page the result would be displayed as it should be, so this part works as expected.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @porturabo,

    Thank you for the topic.

    We tried to enter the site you provided us with, however, we got the following view:

    View post on imgur.com
    1. Please provide us with the link, which is open to guests so that we can check out the case.
    2. Provide us with a short video, where the given problem can be displayed for a better understanding.

    If you don’t want to provide a link publicly, you are welcome to contact us via this form for further investigation of your case. Our customer care specialists will always be happy to help you.

    Thank you.

    Thread Starter porturabo

    (@porturabo)

    Hi @hyenokian,

    Thank for your response.

    I used the link you sent to share info about the website. The subject is the same as in this topic – “Poll with type “Text” doesn’t show result message”. Please let me know if you need anything else.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @porturabo,

    Thank you for your reply.

    I want to mention, that our Support Specialists have already answered your request via email.
    So, you can check out your Inbox.

    Thank you.

    Thread Starter porturabo

    (@porturabo)

    Based on the discussion with support it looks like there is no issue. I just need to update response result to match the behaviour of the message after limit reached

    Plugin Support Jasmine

    (@hyenokian)

    For other readers, we have discussed the case and guided on how to use the plugin features to our client via email.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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