polluted db / doesn’t work

  • I’ve been using this plugin happily for years on many websites so I’m sad to be writing a bad review… I’m doing maintenance on a site that has been using the plugin for a while and was recently migrated. The plugin wasn’t working, site scan took <1sec and didn’t produce any result, but gave no error message. I uninstalled the plugin, noticed it left many itsec_ fields in the database, which should have been removed, reinstalled the plugin. Now I’m getting a setup screen, and the plugin is completely unresponsive at the first prompt (“Enable Security Check Pro?”), whether I enable it or not. Really sloppy job there…

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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hey @catalaco!

    Definitely would love to help out here. Have you opened a support request on this issue? Our team is more than happy to get to the bottom of whatever problems you are having.

    The transition from a really old iThemes Security version to the newest Solid Security versions might encounter some hiccups, but we have had a ton of success working through any issues with folks.

    Let me know if you’d like help getting to the bottom of it.

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